Extended Stay America - Billings - West End

Business response:

Dear Tom, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are very glad that our convenient location worked well for you. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff. We hope to have the honor of hosting you again soon.Sincerely,Hotel Management 

Business response:

Dear Marcie, Thank you for your review of our hotel. We are sorry for the issues you had with our front desk. We take these reviews seriously, and our team is evaluating your feedback to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management 

Business response:

Dear Christina, Thank you for the review and for making us part of your travel plan. We are glad your stay was pleasant with the staff, and we met your expectations for a clean and comfortable room with a kitchen. Thank you for choosing us. We hope to welcome you back soon here.Sincerely,Hotel Management 

Business response:

Dear Guest, We're thrilled to hear that your stay at Extended Stay America was enjoyable! Providing positive experiences is our priority, and we appreciate your feedback. If there's anything specific that made your stay great or if there's more you'd like to share, please feel free to let us know. Thank you for choosing us, and we look forward to welcoming you back!Sincerely,Hotel Management 

Business response:

Dear Jayden, Thank you for sharing your thoughts about your stay at Extended Stay America. We regret any inconvenience caused by the smell during your stay. We take this feedback seriously and actively address it to enhance our guests' experience. Your comfort is our priority, and we appreciate your understanding.Sincerely,Hotel Management