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Extended Stay America - Billings - West End
- Hotels
- Billings, MT
About this business
Location details
4950 Southgate Dr., Billings, MT, 59101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom sink would not drain. The windowsills were dusty and dirty, and the hall had an unappetizing smell of some type of cooking.
Business response:
Dear Candi,Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with the sink and window in your room, and we sincerely apologize for not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. Thank you again for your feedback. We hope to have the opportunity to welcome you back, continuing to provide the hospitali... read more
Front desk attendant did not know his job; line up for check -in. Building in need of many repairs and/or updating. Room itself was okay but bathroom sink didn't drain properly. Would NOT stay here again.
Business response:
Dear KariLynn, Thank you for sharing your feedback. We're sorry to hear that some aspects of your stay did not meet your expectations. While it's good to know the room was satisfactory, we regret any inconvenience with the check-in process and the bathroom sink. Your input is valuable, and we will share it with the team to enhance future guest experiences.Sincerely,Hotel Management
Easy on off freeway,
We were disappointed that there was not a coffee maker in the room. Also there was not an ice machine. The staff at the front desk was very personable.
Business response:
Dear Rosemary,Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with our amenities. Please know that we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable. We are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Billings - West End
How is Extended Stay America - Billings - West End rated?
Extended Stay America - Billings - West End has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Billings - West End open?
Extended Stay America - Billings - West End is open now. It will close tomorrow at 12:00 a.m.