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Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was such a disappointment. We arrived at 11 PM to check in, if we had arrived earlier, I would have found another hotel. The room wasn't clean. The carpet had red stains on it in several places which looked like blood. The bathroom had an unwashed washcloth in the vanity. The table beside the bed had various colors of paint everywhere. Dust was on everything. When you turned the shower on, it leaked all over the floor in the kitchen, completely covering it. We couldn't find a glass, and it was too sketchy to send ... read more
Business response:
We would like to offer you our sincerest apologies for our hotel not living up to your expectations during your stay. We do not take cleanliness issues lightly, and we will be addressing this with our head of housekeeping. We have checks and balances in place to double inspect every suite before a guest checks in, or returns back to their suite. We are redoubling our efforts to make sure we adhere to these procedures. We are also sorry for your stay was disrupted by noise from other guests of the hotel. We hope we will have ... read more
Will not stay again
Business response:
William, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
I didn’t like how we had to take our face rags and towels we use down to the front desk in order to get new ones . And they charge $10 to clean your room if u a stay over
Business response:
Dear Guest, thank you for your review. We are sorry you were disappointed with our hotel policy and regret the inconvenience caused. We value your feedback and hope you will choose us again on your next visit to our area. Sincerely, Hotel Management
Scary and dirty Seedy area, dirty room, no elevator. Would never stay there again
Business response:
Thank you for your feedback. We apologize that you were dissatisfied with some areas in your room. This does not meet our standards and we are very sorry for dropping the ball during your stay. We definitely have processes in place to make sure every room is cleaned to the highest standards. We will be working with our team to make sure these procedures are being followed to the letter so this does not happen again. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.5 star rating with 1,242 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.