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Extended Stay America - Birmingham - Wildwood
- Hotels
- Birmingham, AL
About this business
Location details
40 State Farm Pkwy., Birmingham, AL, 35209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The 4 times I stayed at the extended stay America There is never any one at the front desk when I get there
Business response:
William, thank you for being our guest. We apologize for the wait time you experienced at our front desk and regret the disappointment it caused. Your feedback has been discussed with our team to ensure we are diligent going forward. We appreciate your loyalty and hope to welcome you back so that we can provide you with a better experience. Sincerely, Hotel Management
Would not recommend this property. My reservation was for three people. No bed linens for the sofa bed. Had to ask three times and use an upset tone to get them. This is after I volunteered to wait for the linens at the front desk. Found socks of what I could assume was from previous guests. Did not trust the cleanliness of the room. This was NOT a pleasant stay.
Business response:
Jim, thank you for taking the time to post your thoughts about your visit. We are truly sorry that your room was not in the spotless condition it should have been, and that steps were missed in the preparation of your room. We would also like to apologize for the unsatisfactory response from our staff to your service requests. We have shared your concerns with the appropriate departments to ensure a better experience going forward. We hope you will consider giving us a second chance the next time you are in the area. Sincere... read more
Extended Sleepless Anxious Stay I was on a business trip on 5-28-20 and this stay was on the return leg of trip. My wife had booked the trip and was given a confirmation #. Being I was traveling late that night, my wife called the Extended Stay on State Farm Pkwy, Birmingham to confirm there would not be a issue with a late check in. Speaking of a issue, this had to be the most horrible stay I have had at a hotel in my travels. I arrive at 2 AM Friday the 29th tired and completely exhausted from my long drive.I use the phone... read more
Business response:
Rodger, thank you for being our guest. We apologize for the service issues you encountered upon your arrival and regret the inconvenience you had. Your feedback has been discussed with our front desk associates to make sure this is not repeated. Also, your feedback concerning your room has been shared with our maintenance team to improve our accommodations moving forward. We hope you will consider giving us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Business response:
Jonathan, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Dirty room in poor conditions. Kitchen fully empty. Sheets smelled badly.
Business response:
Nina, thank you for the feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. Kitchenware for your suite is available at the front desk, and we will be sure our front desk communicates this more clearly going forward. We do hope you will give us another chance to impress you the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
James, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Warning! Go Next Door Instead. Not an enjoyable stay. Leaking roof in lobby. No elevator which was not disclosed on the website. Uncomfortable mattresses. Rooms are not stocked with plates, silverware, coffee machines, etc. that you would expect in an extended stay hotel. Rooms are insanely noisy. You can hear every car going up and down the interstate and I have stayed at the Hampton next door which was quiet. I will spend the extra $20 and go back to the Hampton next door.
Business response:
Neal, thank you for the detailed review. We are sorry the lack of an elevator was an inconvenience for you and regret the discomfort you had with the mattress and the maintenance issue had in the lobby. We value your comments and have shared it with the appropriate teams so that we can improve our service and facilities going forward. Also, we apologize you were not aware of our dishware policy, where we keep all kitchenware at the front desk and provide them to you upon request. Should you stay with us again please request ... read more
I went to check in and they did not have a reservations. They sent me to another extended Stay and they also did not have a reservation for me and they checked the other extended America properties and I was not listed anywhere. So I said thank you and left without staying anywhere
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Decent furniture and kitchen appliances. Everything worked, but there were no numbers on the dials on the stove or oven. The kitchen had a few small messes (dry so easy to pick up, but if I did it that quickly, the cleaning staff could have). We stayed 2 nights, the 2nd night, we found a baby bedbug and I discovered he had bites on him. We checked for evidence of more (I always do this upon checkin to avoid it because I've dealt with them before and it is miserable. I found none & didn't think more about it until this.) The ... read more
Business response:
Alex, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Birmingham - Wildwood
How is Extended Stay America - Birmingham - Wildwood rated?
Extended Stay America - Birmingham - Wildwood has a 3.4 star rating with 1,292 reviews.
When is Extended Stay America - Birmingham - Wildwood open?
Extended Stay America - Birmingham - Wildwood is open now. It will close tomorrow at 12:00 a.m.