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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Don't stay here Terrible.
Business response:
Nathan, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Stay away from this cheap hotel The hotel is more of a motel. It is not clean and the rooms are dark, musty and wreak of smoke even though they taught themselves as smoke free. At check in, they make you sign a waiver that you will not smoke in the room or there will be a hefty fee; however, the room wreaks already of smoke. Absolutely disgusting. The other guests are pretty shady to say the least and I was a bit concerned for my safety while staying there. I would not suggest this place to anyone unless they absolutely need... read more
Business response:
Cheryl, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Book it only if nothing better is available Poor breakfast, should be illegal to call this breakfast… Didn't clean my room through all my 3 days stay, nor refill the shampoo, which was good for 1 use.
Business response:
Peter, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices. We would like to inform you that our housekeeping service is designed for long-term guests, offering minimal intrusion, and we are happy to offer this to you at a minimal fee. Toiletries are always available at the front desk and are complimentary. Your feedback... read more
Was not comfortable with the room. Felt it too dark. I don't like dark rooms.
Business response:
Sandra, thank you for taking the time to write your review. We certainly apologize for not meeting your expectations with your room and regret any inconvenience it might have caused. I will be sure to share your feedback with my future enhancement team as we plan any changes. Please give us another chance to make it up to you on your next visit. Sincerely, General Manager
Bathroom was dirty. Needed vacuuming & mopping Good night sleep. Beds were comfy. Bathroom was dirty. Room smelled smoky and musty
Business response:
Thank you for your feedback about your stay.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Ma... read more
Horrible No recomendable para nadie La limpieza es una vez a la semana, asi como hacer las camas, hay que avisar para que retiren la basura. El desayuno. 3 botes de cafe y 4 madalenas, situadas en la recepcion, Necesitamos ayuda en recepcion 2 veces y no encontramos a nadie. Calidad precio, no corresponde No volveria nunca Ahora estoy alojado muy cerca y es totalmente diferente
Business response:
Thank you for providing us with details about your stay. We sincerely apologize for your disappointment with our service and breakfast offerings. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks again for being our guest. We hope you will give us the chance to make it up to you. Sincerely, General Manager
Rooms were shabby and personnel were not of high quality
Terrible stay, bed had bed bugs television kept turning off by itself the house keepers were yelling in the hall way at 8 am.
Room fair at best. Grounds, hallways filthy. BAD. What else but dirty. Room clean but outdated. Appeared as though locals or transients staying here. Nois9ss well. People outside rooms a d in front to of ours smokibg
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.