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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
LOOK OUT FOR THE TRAIN The pictures of the hotel is misleading. Theres no mentioning of an AMTRACK train traveling next to the hotel and the hotel is old. Keep traveling south and choose the Embassy Suites.
Business response:
Thanks for being our guest. We are sorry for the noise issue you encountered while being here and sincerely apologize that our facility fell short of your standards. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Dirty Filthy and dirty. Had a nasty smell to it. Front office was slow and everyone there was complaining. Should have left then.
Business response:
Thank you for your feedback. We are sorry for the issues you had while being here and regret the inconvenience it caused. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Hotel Management
Shower was filthy. Several electrical outlets didn't work. Toilet stopped up and I had to go to front desk to get a plunger and take care of it myself because I was told no one was available. There were 3 of us, but when we picked up (not brought to us as indicated) our kitchenware, they gave us enough for 2. When we requested enough for 3, we were given only a 3rd set of silverware. Very disappointing and NOT worth the price by a long shot.
Business response:
Thanks for taking the time to share your feedback. We sincerely apologize that you experienced so many difficulties during your stay with us. Your feedback is discussed with the concerned individuals in an effort to improve our service and facilities moving forward. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
it's fine for a overnight Front desk staff was nice, but frazzled by the key machine not working correctly. Front desk was polite, but didn't have coffee ready in the morning and the breakfast was extremely limited, just granola bars. Everything looked clean, but our room smelled of old smoke. There aren't any restaraunts real nearby, it's kinda in an industrial park area. The bed linens are very basic.
Business response:
Please accept our apology for not living up to your expectations during your visit. We also regret the issues you experienced while you were here. Your concerns have been shared with our team and we are redoubling our efforts to correct these issues going forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Room was dirty Front desk girl do not pay attention Refrigerator have Brocken door We have to change room but it was Olmost same.
Business response:
Luda, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
horrible it was horrible the late night front desk clerk who worked there wasn't being helpful at all I prepaid for a reservation and was told they were no more room
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Locked Door and No Receptionist I arrive daily for check shortly after 8pm. The door was locked and th lights were dim. A note on the door instructed those arriving after 11pm to call the number listed! Very displeased and wouldn't reserve this location again!!!
Business response:
Alan, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problem that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistake going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Room smell funny like a smoker room continental breakfast is a joke
Business response:
Antonio, thank you for staying with us and for reviewing your experience. It is never our intention to disappoint you, and we apologize for the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Dive We specifically requested a ground floor room. When we arrived for check in they only had 2nd floor rooms. We were traveling with my 86 year old handicapped Mom who is unable to climb stairs. There were no working elevators. I would run far away from this place!
Business response:
Thank you for your review. Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.