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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Travelers BEWARE. Room not as advertised. Noisy at night and the clientele is “questionable” to put it mildly. Also saw cockroaches in kitchen area and bathroom. The “breakfast” is basically coffee (if you provide your own cup, that is) and packets of old oatmeal. Terrible hotel!! Did not feel safe at this hotel at night.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. Your experience with noise, cleanliness, and limited breakfast options falls short of the standards we strive to maintain, and we understand how unsettling this must have been. Please be assured that we take your feedback seriously and are addressing these concerns to enhance the comfort and safety of our guests. While we cannot undo your experience, we are committed to making meaningful changes and hope you might consider giving us another o... read more
Horrible
Business response:
Dear Alexandria, Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet your expectations, and we understand how disappointing this must have been. Your comments are important and will be carefully considered to help guide future experiences for our guests. We hope you might consider giving us another opportunity in the future to provide a stay that is more comfortable, seamless, and enjoyable, reflecting the level of hospitality we strive to offer. Sincerely, Hotel Management
Dirty
Business response:
Dear Maria, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We are sorry that your expectations were not met. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Trash not collected from the kitchen, no plates, silverwares or glasses in kitchen, toilet cover sit loose, poor breakfast, just muffins, coffee and cocoa drink. Had to move to other room because of the marijuana smell inside the room.
Business response:
Dear Fabio, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you ... read more
I just get nervous about some of the people that dont stay that come on the property
Business response:
Dear Alexandria, Thank you for sharing your concern. We understand how important it is for all guests to feel safe and comfortable throughout their stay. Our team is committed to maintaining a secure environment, and your comments have been shared with management to review our current safety protocols and guest access policies. We appreciate your patience and will continue working to ensure a more reassuring experience for all our guests at Extended Stay America. Sincerely, Hotel Management
It appears that the establishment was unfavorably compared to a "cockroach hotel," and I find this description to be quite fitting, based on my experience. I was, regrettably, obliged to stay there for almost a week. During my stay, the room had a persistent odor of mold and stale cigarette smoke, reminiscent of a dilapidated 1960s bar, and there were numerous cockroaches present. The kitchen refrigerator was uneven, propped up by a rock on one side. The reclining chair also exhibited considerable mold growth beneath the cus... read more
Not remodeled as advertised
Bathroom could be cleaner. Right next to the train tracks so i do not reccomend this property for light sleepers.
There were no towels
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.