This profile has been claimed by the business owner or representative.
Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The place does not look like the pictures, from the lobby to the room the smells of smoking was very noticeable, the room was not too pleasant, not even a small trash-can, you literally could tell that the toilet tissue in the bathroom was not a new one, so they put a new one on top of the toilet. There was an odd smell in the room. In conclusion, do not waste your money if you want to sleep comfortably.
The hotel door lock malfunctioned and wouldn't lock and the dead bolt was un usable. It didn't fit into a hole to lock. Hotel under construction. My daughter's room was missing a couch. They offered refund. Not refunded yet. Told me to contact Expedia to get refund and that's been impossible
Business response:
Dear Ariel, We're truly sorry for the challenges you and your daughter encountered during your visit. Issues with room security and missing furnishings are unacceptable, and we regret the disruption caused by ongoing construction. Your concerns have been noted, and we are committed to addressing them to improve future stays. As the booking was made through a third-party site, refund processing must go through them, though our team is available should you need further support. We hope to have the opportunity to provide you wi... read more
Don’t check in after hours. My family and I were traveling from far and checked in. The receptionist was extremely rude and told us they overbooked and didn’t have our room. I was confused and frustrated as it was late. She didn’t offer a different type of room. I had to ask her. Then she provided us with a room similar to what we
Business response:
Dear Guest, Thank you for sharing your experience. Guest feedback is always appreciated, as it helps identify areas for growth. It’s important that every arrival feels seamless and respectful, no matter the hour. We’re sorry to hear that your welcome didn’t reflect the level of care expected. Your comments have been shared with the appropriate team to ensure that future interactions are handled professionally and carefully. We are glad a suitable solution was eventually found, and hope future visits will offer a smoother, mo... read more
I was charged with $85 I do not know why. There was no breakfast to grab and go. that is not true, I went 2 times to check for breakfast and there was no more than coffe.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for any confusion regarding the breakfast offerings. We provide a complimentary grab-and-go breakfast, and we regret that you were unable to enjoy this during your stay. We will address this matter with the team to ensure our offerings meet expectations and add value to our guests' experience. Regarding the charges, we appreciate you bringing this to our attention and regret any inconvenience caused. We hope to welcome you again soon for a more seamless ... read more
Hotel muy viejo muy sucio y sin poder conectar a internet, muy caro por lo que se ofrece, cero costo beneficio
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry to hear that your stay did not meet expectations. It is disappointing to learn that both the condition of the accommodations and the overall value fell short for you. Your comments have been noted and will be shared with our team as part of our ongoing efforts to improve the guest experience. We appreciate your feedback and hope to have the opportunity to provide you with a more satisfying visit in the future. Sincerely, Hotel Management
horrible hotel I wanted to give 0 stars. There is no breakfast, just free coffee. The refrigerator door is broken, the microwave is broken. We complained but they didn't fix it. There is a train that passes every 2 hours at night.
Business response:
Dear Guest, Thank you for sharing your experience with us. We regret that your stay fell short of expectations and apologize for any inconvenience and frustration caused. We are sorry for the noise disruptions and maintenance oversights you encountered. Additionally, we regret our complimentary grab-and-go breakfast was not to your liking. Your feedback will be reviewed internally to ensure better upkeep and guest support moving forward. While it is clear that this visit was far from the level of comfort and satisfaction you... read more
Found a huge roach upon check in. Multiple things broken in unit
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the condition of the accommodations. We understand how disruptive this must have been and regret that it affected your comfort. Your comments have been shared with our team for immediate attention. We value your feedback and hope for another opportunity to offer you a more seamless and welcoming visit.Sincerely,Hotel Management
Property was in terrible condition. Walkways were filthy. Romm was in terrible disrepair.
Business response:
Dear Charles,Thank you for your feedback. We sincerely regret that your experience fell short of expectations and that the condition of the property and room was not satisfactory. Cleanliness and maintenance are taken seriously, and your observations have been shared with the appropriate teams for immediate attention. Guest comfort is important, and your comments will help guide efforts to improve overall standards.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.