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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The hotel was very gross some body needs to sue them
Business response:
Dear Guest, We regret that your experience did not meet your expectations. Providing a clean and comfortable environment is our top priority, and we are disappointed to learn that we fell short. Your feedback is invaluable to us, and we take it seriously as we strive to improve the overall guest experience continuously. Thank you for sharing your thoughts, and we hope to have the opportunity to restore your confidence in the future.Sincerely,Hotel Management
Bathtub filled with rust stains and enamel peeling off large areas of the tub.
Business response:
Dear Larry, We are sorry to hear about the maintenance concerns you came across while with us. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that the outlined concern is promptly and effectively resolved to enhance future guest experience. Thank you for taking the time to bring this to our attention. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management
Not good Another place with mold smells in bathroom and roaches in bedroom
Business response:
Dear Sueli, We appreciate your feedback and sincerely regret that your stay did not meet expectations. Maintaining a clean and comfortable environment is our priority, and we take your concerns seriously. While we follow strict cleaning and maintenance protocols, we will carefully review your room to ensure our standards are upheld. Guest satisfaction is important to us, and we apologize for any discomfort you experienced. Your insights are invaluable in our efforts to improve, and we will share them with our team to prevent... read more
I liked how helpful the staff was and quick response when there was an issue. I did not like the advertising of snoke free rooms. The guest smoke at your door and in there rooms and my room filled up with second hand smoke. I changed rooms but it did not make a difference i was unable to enjoy my room.
Business response:
Dear Crystal, We regret that your visit did not meet your expectations and sincerely apologize for the issues you experienced. We understand how these problems can affect your comfort and are addressing them with our team to ensure they are resolved. Smoking is never allowed on the hotel premises. Our housekeeping and maintenance teams are already at work to ensure we fix the issues and make changes to suit the guests' needs. Considering our helpful staff, we hope you will give us another opportunity to provide you with the ... read more
ROACHES, 100's of German roaches. On the walls, in the bath tub, on the counters and bed. I spent 5 minutes in the room and drove out to a 24 hour Walmart for a big can of Raid. There were nests on the bed skirt, on the wall, in the cabinets, behind mirrors, under the fridge, in the carpet corners. Worse is that the carpet is a mottled brown that camouflages the bugs both dead and alive. I wouldn't take off my shoes and even after using 2/3 a toilet paper roll to pick up carcasses, my shoe soles were covered in guts. I slept... read more
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay and deeply regret the inconvenience caused by pests in your room. Cleanliness and guest comfort are our top priorities, and we understand how unacceptable this situation was. We are thoroughly addressing these concerns and are working closely with pest control professionals to resolve the matter. Please accept our apologies for the discomfort, and we hope you will consider staying with us again for a more comfortable and enjoyable visit in the... read more
The property is horrible. Roaches everywhere
Business response:
Dear Martha,Thank you for sharing your feedback. We apologize for any inconvenience you encountered during your stay. Cleanliness and guest comfort are top priorities, and we take concerns about pest control very seriously. Rest assured, this issue will be addressed to ensure a better experience for all guests. We truly appreciate your input and hope for the opportunity to welcome you back in the future.Sincerely,Hotel Management
It took 10 minutes for anyone to answer the door or the phone just to be told that they overbooked and they couldn’t do anything for me that I had to call and request a refund completely disturbing. I have no interest in attempting to book with them again, could’ve at least tried to help find a replacement room or something since they didn’t have anything available.
Business response:
Dear LaTonya, We sincerely apologize for the inconvenience you experienced during check-in. We understand how frustrating it must have been to wait for assistance and then be informed of the overbooking issue without further support. Our goal is to provide a seamless experience for all guests, and it’s clear we fell short this time. Your feedback has been shared with the team to help us handle similar situations more effectively in the future. We deeply regret that we did not meet your expectations and hope to have the oppor... read more
Looks like 3rd world country hotel, very low low low level
Business response:
Dear Illia,Thank you for your feedback. We regret that your experience did not meet expectations. Providing a comfortable and welcoming environment is a priority, and we take comments like yours seriously. Your concerns will be shared with the appropriate team to identify areas for improvement. We appreciate your input and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Terrible Terrible place to stay. The beds were uncomfortable and I think there were bedbugs. The rooms had a smell that lingered all night. It was cheap so I guess you get what you paid for.
Business response:
Dear Steven,We sincerely apologize for the discomfort you experienced during your stay. Cleanliness and comfort are essential to us, and we deeply regret that your experience did not reflect our usual standards. Please know that we take all concerns, including pest control and room conditions, very seriously. Your feedback is invaluable, and we will be addressing these issues with the relevant teams to ensure improvements. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.