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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
This was a disappointing experience. The room was not insulated so you could hear the highway and trains rumble each time they passed and my microwave had mold growing in the top so I was unable to use it. Wouldn’t recommend.
Business response:
Dear Rachel,Thank you for sharing your feedback. We sincerely apologize for the noise disturbance you encountered, as well as the issue with the microwave. These are certainly not the standards we aim to provide, and we deeply regret the inconvenience. Your comments have been shared with our team to ensure such matters are addressed promptly. We hope you will consider giving us another chance to offer you a much-improved experience in the future.Sincerely,Hotel Management
Once in the property front desk, no customer service inter action. We reserved a room with a king size bed. Front desk associate told us no kings available. Once in our room, bathtub had the glaze breaking off the tub, very noisy outside. Did not rest well. We will NOT stay at this location again
Business response:
Dear Neida,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. Your concerns about customer service, room allocation, and maintenance are being reviewed with the team to ensure improvements are made. We deeply regret the inconvenience caused and understand your disappointment. We hope for an opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
Did not have extra towels an rags when needed due to some shipping issue for more towels ECT. Therefore it was limited amount. And still have not sent the security deposit back yet. So that's inconvenient. It's been more than three days already. So that's an issue
Business response:
Dear Silko, We sincerely apologize for the inconvenience you faced during your stay. We understand how frustrating it must have been to not receive the extra towels you needed and to experience delays with the return of your security deposit. Please know that we are actively addressing these issues to improve our service. We greatly appreciate your patience and understanding as we work to resolve this matter. Your feedback is valuable to us, and we are committed to ensuring that your next stay is more comfortable and hassle-... read more
This is one of the grungiest and most unsafe feeling hotels I have stayed in. There was grime in the bathtub, in the toilet, the grounds are dated and worn and then entire property smells like marijuana. Expedia advertised they serve breakfast but it’s coffee and granola bars. No lamps in the main room, rusted kitchen stovetop. Wish I had booked elsewhere.
Business response:
Dear Tamara, Thank you for sharing your experience. We are truly sorry to hear that your stay did not meet expectations. We apologize for the cleanliness issues and the discomfort you encountered during your visit. Your concerns regarding the property and amenities have been noted, and we are committed to improving these areas for future guests. Please know that your feedback helps us make necessary improvements, and we would appreciate the opportunity to provide you with a more pleasant experience on a future visit.Sincerel... read more
Bugs Unpleasant experience to say the least. After a long day of travel, had a cockroach jump into my medicine bag in the bathroom. Later a second one appeared in the same bathroom (see picture below). Also woke up itching most mornings, likely because of bed bugs. We tried to tell someone who had come into the room for an unrelated inspection of some sort. Later when we called the front desk about what cod be dine about it they attempted to blame us for not telling the right person.
Business response:
Dear Andrea,We sincerely apologize for the issues you encountered during your stay. We understand how unpleasant and frustrating this experience must have been. Cleanliness and comfort are important to us, and we are deeply sorry for the inconvenience caused by the presence of insects. Your feedback has been shared with the management team to ensure that improvements are made in our cleaning and inspection procedures. We appreciate your understanding and hope you will consider giving us another opportunity to provide a bette... read more
The room I was assigned smelled awful. I will not stay here again. Company should invest some money in updating rooms and making sure it smells pleasant once you walk in. It’s a terrible first impression for customer.
Business response:
Dear Ramon, We sincerely apologize for the unpleasant experience you had with the condition of your room and understand how it affected your overall experience. We truly regret that your first impression was not a positive one. Please know that we are actively working to improve the quality and condition of our rooms to ensure a more welcoming and comfortable environment for all our guests. Your comments are valuable to us, and we will address this with our team to make necessary improvements. We hope you will consider givin... read more
The Hotel is pretty old and outdated and found roaches crawling around. Didn't stay and checked out.
Business response:
Dear Rafael, Thank you for sharing your feedback. We sincerely apologize for not meeting your expectations during your recent visit. We understand how disappointing it must have been to experience such challenges, and we deeply regret that this disrupted your plans. Cleanliness and guest comfort are top priorities, and we will work closely with our team to address them. We truly appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide you with a more comfortable and en... read more
Bad experience The pull out sofa bed is broken. One of the mattresses sank. Heat was not working. Noisy outside and inside. Very bad experience. Won’t stay there again
Business response:
Dear Lili,Thank you for sharing your feedback. We deeply apologize for the issues you experienced during your stay. It's disappointing to hear about the broken sofa bed, heating problems, and noise disturbances. These concerns do not reflect the level of comfort we strive to provide, and we are addressing them with the team to ensure improvements. Your satisfaction is important to us, and we hope you will consider giving us another chance in the future to offer you a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.