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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
MUY TRISTE POR LO COSTOSO Y LAS CONDICIONES DE HIG MUY TRISTE LAS CONDICIONES DE OLOR EN LA HABITACION, TANTO QUE SOLO AGUANTE UNA NOCHE. FAVOR ASEO EN LOS TAPETES O CAMBIAR LOS TAPATES
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
The room was smelly and dirty. The lady at the front desk was very nice, but that didn’t make up for the terrible condition of the room. I will not stay here again.
Business response:
Laura, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Q. Yegue i m dijieron que no había cuartos y mi reservación había sido cancelada
Business response:
Aldahir, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
it was horrible. the place was filthy. stains all over the carpet. the carpet was torn in several places. the AC did not work. there was an outlet behind the bed with no cover on it. didn't sleep all night because of the electrical hazard. the cabinets have a while plastic covering them which was pulling off. The outside felt unsafe there were water leeks all over the stairwell. there was a garbage bag left outside that had several cats eating out of it. I do not recomend anyone staying here. I was supposed to stay 1 week an... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
awuful stay our stay was awful, one room smelled of urine, the other of smoke, carpets were dirty, we paid $200 a night for an absolute dump. The only reason we stayed there once we saw the conditions was because it was almost 1 a.m. and we were exhausted from our trip. Terrible property
Business response:
Thank you for your honest comments. We sincerely apologize for the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience. Sincerel... read more
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.