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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Roach do not extend your stay motel Our stay was quite less than satisfactory. The clerk in the check in office did not greet us with a hello or any sign of polite cheerfulness. In the room it was musky. No cups for drinks. No ice machine A roach on the night stand. No toiletries. Limited tv channels. No pool. 3 pillows for 2 people no coffee pot. Small free breakfast. Don’t stay here. The live roach did me in!
Business response:
Dear Catherine, Thank you for staying with us and taking the time to post your review. We truly value our guest's observations and opinions as it helps us identify how we can improve our hotel. Please accept our sincere apologies for failing to provide you with the seamless stay you should always expect from us. We will address your concerns with our team to review your comments and prevent such matters from affecting future guests. We welcome the opportunity to show you the hospitality for which we are known, and we hope yo... read more
Waited 25 minutes at the front desk, no one was there and no one came. Called the main hotel number 3 times, no one answered. Had to leave and book a different hotel down the block.
Business response:
Dear Igor, We are sorry for not providing you with a relaxing and comfortable stay and that your experience was not good. We regret that our front desk staff member was unavailable during the mentioned time. Please accept our apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service does not happen again and request you give us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management
“Non smoking” room smelled of cigarettes. Sink drain was clogged. Cabinets were water-damaged. Property was depressing. Very noisy right outside the door (though ok inside the room).
Business response:
Dear Susan, Please accept our sincere apologies for the issues you experienced while staying with us. We are sorry for the condition of your guest room and any oversight on our part. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. We are meeting with our housekeeping and maintenance team to discuss this situation and will take adequate measures to correct this. Moreover, we are sorry for being unable to address the noise di... read more
the list of what not to like is comprehensive. we actually called a friend to stay at his house, due to smoke-smelling rooms, unsafe conditions, you name it. i would like to get my money back, and i am considering denyin g my credit card payment.
Business response:
Dear Ronald, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
We checked in and went to our room but left immediately. The room was tattered and the bathroom was dirty. There were people hanging around outside who seemed to be living there. A police car drove by looking for someone. We checked out and asked for a refund. Receptionist was nice about it though and promised to speak to the manager to approve the refund.
Business response:
Dear Herbert, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We are wholly committed to regaining your trust and confidence, and we hope you give ... read more
Worst dump I have stayed at in 20 years. Start with the insects in the kitchen. Next was a leftover spoiled burrito left in the microwave. No elevator. We had a wheelchair bound person, and they couldn't have been less interested in helping us change to a room on the first floor. Our handicap request apparently didn't follow us when we changed the reservation the week before. I asked why couldn't they swap us for a ground floor room. They said the hotel was sold out that night - that I can believe. I asked them to look for a... read more
Business response:
Dear Larry, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your feedback is important to us and is addressed adequately. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.