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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like someone just got done smoking a joint in it. People drinking in parking lot. The whole place was a trash bucket. Left 5 mins after walking in the door. Stayed at the HILTON down the street.
Business response:
Ryan, thank you for sharing your feedback. We regret the unpleasant visit and that you had to leave us earlier than anticipated. We take the cleanliness of our property and suites seriously; therefore, we apologize for the cleanliness issue you experienced while here. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. Additionally, we want to mention that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciat... read more
My original booking was for a king and a sofa bed. Ended up with a different room. The bathroom door was coming apart from itself. The shower does not drain well. When you turn the shower on the facet for the tub runs as well. Wasn’t as good of an experience as I’ve had before with a different location.
Business response:
Thomas, thank you for posting a review of your recent stay with us. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We are also sorry for the maintenance concern you outlined. Please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. Thank you again for your feedback; w... read more
AC sucked property use to be motel
Business response:
Sajidali, thank you for taking the time to evaluate our hotel. Please accept our apologies for the AC not working properly in your room and for the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.