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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Was given worst possible room even though other rooms available. Noisy all hours of the day. Room smelled and was in bad shape. Most things broken and no trash bin for garbage.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping and maintenance issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our teams to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
What I like most about this property their respectable they're clean it's a very nice location scenery is beautiful
Business response:
Thank you for the feedback. We are glad to read you had an overall pleasant stay and that our location was perfect for your needs. We hope you will consider and stay with us again the next time you are in the area. Sincerely, Hotel Management
They suck It took 2 hrs to get into a room because every room they assigned was dirty! Then when told about it only 22 credit was given because the manager stated we didn’t stay in the room.
Business response:
Jasmine, please accept our sincere apologies for the service you received while being here. Your concerns have been shared with the entire team as we are committed to making sure we do not repeat what you experienced. We regret the inconvenience caused and hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Shafted by Extended Stay America! I got to the desk, and waited 15 minutes finally the clerk came and said sorry we're full. I said ok, I have a confirmed reservation, here's the number. He said he had my reservation but they had oversold, sorry. Sorry didn't cut it, he didn't even try to find me a room elsewhere. I ended up getting one of the last two rooms available in a 30 mile radius( florida spring break time) I had to pag 4 times as much for that room... i knew it was a busy time, and that is why I made reservations ea... read more
Business response:
Monty, we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Run away We tried to check in at 5pm, room not ready until after 8pm. Got to room opened the door an was hot with an overwhelming smell of marijuana. No garage cans in room at all, lg hole in the wall, no remote for tv. Beds extremely thin uncomfortable. I’m an easy to please person but paying almost 300 for 1 nights stay was ridiculous!
Business response:
Harold, thank you for sharing your review. We apologize for the unfortunate delay in getting your accommodations ready for your arrival and your suite did not provide the comforts you desired. Your feedback will be shared with the appropriate teams so that steps can be taken to improve our future guest experience. Also, we were disheartened to read our accommodations did not provide the value you were hoping for. We value your business and hope you will return so we can make it up to you. Sincerely, Hotel Management
Rooms were dated. Stains on the carpet and cigarette burns on the sink. Efficiency but nothing provided in the kitchen. The bed was comfortable which is really what we went for. A place to sleep. If you’re going long term look elsewhere.
Business response:
Thank you for reviewing your stay with us and for taking the time to post a review. We are sorry for the cleanliness issues you encountered and be assured we will share your comments with our housekeeping team to ensure we are more diligent going forward. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.