This profile has been claimed by the business owner or representative.
Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Just awful! I am baffled that this hotel is even offered on hotels.com. We booked three rooms for a work trip. The rooms were filthy, had roaches, beds were not made, windows left open, kitchen in complete disarray. The hotel staff did try to accommodate with new rooms but admitted they had not checked the rooms prior to check in. We left immediately and made a new reservation at a much nicer property nearby for the same cost per night. Maybe it was just a bad day, but this place is far from safe or sanitary based on our exp... read more
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations while you were here. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
We were charged for the room on top of what we paid Expedia for the reservation. To get a refund was a pain. Had to call a few times to get invoices email to me. They don’t give it a the front desk. Front desk staff can do better at their job. The hotel is not worth the money we paid. The room they gave us was not fixed from the previous guests, bed unmade towels on the floor etc. we had to walk back and get another. We only stayed one night.
Business response:
Zul, thank you for choosing to stay with us. We are sorry for the housekeeping issues you had in your room. We will share your concerns with our team to ensure this does not repeat. Moreover, regarding the charges, we hope this has been resolved. If you still have any queries, please feel free to reach out to our front desk. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Wouldnt book again Property was run down and pretty gross.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry for the maintenance issue you had and the accommodations were not up to par and we did not meet your expectations.We appreciate you bringing this to our attention, andwe want to let you know we are already working to address the problems you mentioned. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
I am an hour waiting to get checked in
Business response:
Joseph, thank you for your review. We are sorry for the inconvenience you are facing at the time of check-in. This is not the kind of impression that we want our guests to have. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Horrible experience The room was supposed to have a bedroom with two beds, and a separate living room with a pull out couch. When I got there, they told me that they don’t even offer this kind of room at their property. Why was I able to book a room that doesn’t even exist? They simply downgraded me to a smaller room and offered me no refund on the difference, even though I paid extra for a bigger room. Having this room completely ruined the plans for our stay and we had to book another room at a sister hotel to accommodate ... read more
Business response:
Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. Also, we are sorry for the issues you experienced when communicating with our front desk team. We have discussed your concerns with the appropriate staff members to ensure we better serve our guests. We are very grateful for your patience, and it is our hope... read more
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.