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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Less Than 1 Star Got there late in evening after long drive. Had to call for desk clerk which at 12:30 AM is understandable. The room he gave had the lock broken so it would not lock. Had to start over a get a new room and it had the Oder of coconut and sweat, bathroom was not clean but by now now I needed to sleep.
Business response:
Dear Stephen, Thank you for choosing us. We apologize for the inconvenience caused on arrival. Also regret that our housekeeping staff overlooked some areas in your room which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again to experience a perfect time.Sincerely,Hotel Management
The attendant was great but the property is in poor condition. There was a strong smell of sewer gas in the room and the vinyl flooring was peeling up.
Business response:
Dear Kristian, Thank you for choosing us. We are glad you were pleased with our warm reception. However, please accept our apologies for the smell concerns that you encountered. Our housekeeping team works hard to keep the area clean and fresh, but we missed something in your case. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your feedback. Sincerely,Hotel Management
I am in my 60's. This was the second worst hotel I have ever stayed at. The worst was a place we stayed at during spring break in college. A bug crawled out of the bed, the door would not open/close properly, the cabinets were broken down, a light bulb was missing, the tv remote was missing, the clerk was not at the front desk when I arrived, a dirty wash cloth was in the bathroom, the room smelled like mildew, a busy train runs along the edge of the property and sound like it is coming into the building during the night....... read more
Business response:
Dear Brett, It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies for your various issues, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Terrible service/over advertised Reserved a king bed. At checkin none were available. One bed had sand in it. Mgmt wouldn't send housekeeping. It was late and we couldn't change hotels. Grab and go bfast was just instant oatmeal to be prepared in a coffee cup.
Business response:
Dear Peter, Thank you for staying at our hotel and sharing your comments. It isn't enjoyable to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are truly sorry you couldn't enjoy your stay. Please allow us to review the same, so this lapse is never repeated. We hope to have another occasion to exceed your expectations and to welcome you back soon.SincerelyHotel Management
The room was disgusting. The carpet was sticky and the room smelled bad. The door gets stuck not even half open on the sticky carpet. We got there late as my wife had a treatment that night then again early in the morning at a medical facility nearby. We called around to find another hotel but everything was booked. After midnight we went out and slept in the car and came back in in the morning just to use the bathroom.
Business response:
Dear Michael, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, and we are very sorry for the inconvenience you and your wife experienced. We will discuss this with our housekeeping associates to ensure it doesn't happen again. We hope you will consider allowing us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.