This profile has been claimed by the business owner or representative.
Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Room was not made.
Business response:
Dear DESTIN, We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and also your constructive feedback. We hope to have another opportunity to welcome you to a flawless stay.Sincerely,Hotel Management
Disgusting Room disgusting, not clear, not updated, smell cigarette, stair access completely dirty, they don’t have elevator. I’ll never be back, do not recommend.
Business response:
Dear Peterson, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Don’t stay here! Got to hotel and there was no room available but was confirmed and paid for in full in advance
Business response:
Dear Debra, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. Please allow us to evaluate the situation to see what went wrong because a confirmed reservation is always confirmed. Meanwhile, please feel free to reach out to us at the hotel for any further concerns. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Management
Poor
Business response:
Dear Leonora, Thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
Unique price but not worth it. Smoking smell inside room- got a congration over 1 night only. Food left over the stairs area.
Business response:
Dear Schamma, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We will follow up on your concerns to ensure we are well-poised to serve you better during your next visit. Thank you again for your candid feedback.Sincerely,Hotel ... read more
ROACHES I had a room on the second floor (no elevator, which can be tough for a solo traveler with heavy suitcases and bad knees). The smell had an awful smell, a mix of old cigarettes and humidity. I found 3 live roaches and 2 dead in the bathroom and 3 big dead in the kitchen. They gave me a second room that didn't smell that bad and apparently no roaches. The cleaning lady almost brought my door door from her banging.
Business response:
Dear Maria, Thank you for staying with us. We are sorry for the housekeeping issues you encountered and are happy that our staff resolved the problem by changing to the new room. Our concerned team is already working on your comments to improve. Also, we have noted to book your suite on the lower floors for your next trip with us. We encourage you to try us again soon, and we are confident you will enjoy a better stay. SincerelyHotel Management
Was not very clean. No one was available at front desk for check out.
Business response:
Dear Nicholas, Thank you for evaluating your stay. Please accept our apologies for not providing every guest with the attentive service we strive to deliver. Rest assured that this issue has been addressed with our staff and will not be repeated. We are sorry for the service and housekeeping issues you experienced. We have procedures in place, so these situations do not occur. Regrettably, we failed during this process, and we are sorry. We can do better, and we hope you will allow us to prove that to you.Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.