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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Was dirty and run down. The room and the property. There was garbage spilled in the parking area for 4 days. I don't know if it's still there. If I could have found another place to stay, I would have. Extremely disappointed.
Business response:
Carmela, thank you for your recent stay and for taking the time to post your review online. We appreciate hearing from our guests.We apologize for the less than spotless condition of our hotel and for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. It is our goal to match our great location with exceptional customer care and we will continue to work hard to do just that. We hope you will choose to stay with us again w... read more
Dirty and sketchy
Business response:
Tony, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Old and dirty!
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon Sincerely, Hotel Management
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Business response:
Pamela, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Had to wait 45 mins to check inn Receptionist was horrible!!! Never again
Business response:
Marvin, thank you for reviewing your overall experience. It is disappointing to know our associates were not present at the front office and for the service provided by one of them. We apologize for the inconvenience you had. Such lapse in service is not acceptable, and we assure you to take appropriate actions. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
This is a sad place. Filled with people down on their luck and living out of the hotel. I didnt feel unsafe but i didnt feel comfortable either.
Business response:
We appreciate you choosing our hotel for your visit to our city. We are very sorry you were disappointed. Our goal is always on the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.