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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Disgusting dirty smelly just gross Terrible.. non smoking rooms were just disgusting. Bad enough I tried for a couple hours to see if I turned air up it would go away. They changed my room but though the room was cleaner and cool it also stunk but not as bad. The place is weird. No breakfast no nothing. Go to The Ocean Lidge in boca raton a few Mike’s away. On the beach. Spotless. Only 75 a night but worth $150
Business response:
Robert, thank you for the review. We apologize for the smoke smell you experienced in your rooms. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also regret your disappointment with our grab-and-go breakfast not being available during your stay due to the current circumstances. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
My cousin Vinny in real life Room was outdated but clean. Pillows and mattress need replacing. Light sconce by the bed fell off the wall when i tried to turn it on. My room was right behind office and everytime a train went by my room actually shook. Needless to say, i had minimal sleep for 2 nights. I changed hotels on the 3rd night. I had stayed there previously but on the far side of the property. The room was still outdated but atleast you didnt hear a train go by every hour.
Business response:
Nathan, thank you for choosing to stay with us again. We apologize for the cleanliness and maintenance issues you encountered this time and regret the inconvenience caused. Your feedback has been discussed with the appropriate team members to address the problems you outlined. We are also sorry you were disturbed by noise due to external factors. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Toilet running all the time and clogged sink. Told front desk 3 times nobody came to fix it.
Business response:
Thank you for being our guest. We sincerely apologize for the maintenance issue in your suite not being handled despite your complaints. We will discuss your comments with the front office and maintenance teams in an effort to enhance our service delivery and guest experience. We hope we will receive an opportunity to serve you again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Front desk Front desk was not welcoming
Business response:
Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the front desk team members to ensure a better outcome going forward. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Bonnie, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Giuseppe, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Marcus, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.