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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The rooms are not clean and smoking smells. And the bathrooms are nasty
Business response:
We sincerely apologize for the odor you experienced while being here. We work hard to provide a clean, fresh environment, and we're extremely sorry the smell compromised your otherwise pleasant visit. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Please consider choosing us again so we can make it up to you. Sincerely, Hotel Management
Very mismanaged property. Poorly Maintained and staffed very disappointed in my stay
Business response:
Thank you for being our guest. We regret your disappointment with our hotel and are sorry for the service issues you experienced while you were here. We have shared your comments with our team to be more diligent going forward. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Brittney, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Keion, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Andrew, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I didn’t even stay at this hotel. I went to check in, the key wouldn’t open the door even though the light was green, the window had what looked like a bullet hole & a large crack in it. & there was a planter with at least 100 cigarette butts right outside the door so it smelt terrible. The only good part is that I got a full refund. Don’t waste your time.
Business response:
Sarah, it was disheartening to read your review and know you did not stay with us. Please accept our apologies for the malfunction you encountered with the key card at check-in and the broken window, and your feedback is shared with the maintenance team to inspect what went wrong and make the amendments. We also are disappointed to read the smoke smell and cigarette butts outside your room. Your comments are appreciated, and we will ensure our no-smoking policy is enforced effectively. Please consider giving us another oppor... read more
Please clean We got in the room and it was not clean, I really don’t complain about anything so I didn’t say anything I just simply stayed because I didn’t know if it was short staffed or just some one was being lazy our towels were used when we got on the room and we just went for new ones, the cleanliness for us was unacceptable the bathroom was the dirty room hair over toilet seat and pee in toilet and shower was dirty. In my experience in complaining nothing was done. And it shows we can pay with cash but we got to the h... read more
Business response:
Thank you for sharing your concerns. Our job is to provide a clean comfortable hotel experience to our guests, so we sincerely apologize for the housekeeping issues you described from your stay. We take the cleanliness of our rooms very seriously and steps are already underway to ensure that this does not occur again. We assure you that what you experienced is not typical, and we ask that you give us another try whenever you return to the area. Thank you again for your feedback. Sincerely, Hotel Management
Room reeked of smoke I have heart prolapse valve and it was triggered couldn’t stay at property due to the smoke irritation room weren’t the best but I had to check out after two hours because I had to clean up tub before I could shower and then the smoke wouldn’t allow me to sleep it was like gasping for air no refund or other accommodations this is my second time staying here smoke wasn’t a issue before room conditions similar but I can assure to never return
Business response:
We are extremely sorry you left with an unpleasant memory. Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed to learn about the difficulties you encountered in your guest room. Your concerns related to smoke smell as well as cleanliness oversights have been intimated to the housekeeping department so they can review and take necessary actions. Thank you for choosing us once again, and we would value another opportunity to leave you with a more favorable outcome. Sinc... read more
Business response:
Barry, we are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.