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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
There was nothing good to report but honestly the interiors of the room need attention.
Business response:
Ran, we deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to ensure we are well poised to serve our guests better in the future. We hope you will give us another chance so we can provide you with a superior experience. Sincerely, Hotel Management
Very dirty and smelly. Very aged. Carpets old, brown and big stains (uggghh). Smelled like cigarettes, even though it is supposed to be a non-smoking room.
Business response:
Andrew, please accept our apologies for the cleanliness issues you encountered while here. We have processes in place to make sure that the public spaces and our rooms are maintained in good condition. We are working with our housekeeping team to make sure we are consistently following our cleaning schedules. We hope you will choose us again so we can provide you with a more enjoyable and favorable impression of our hotel. Sincerely, Hotel Management
Business response:
Sharla, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Room 316 lots of roaches phone didn’t work stool didn’t flush chewing gum on the light fixture. my bathroom towel was another roach seen 2 little ones and dead one that was pregnant.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable and clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincerely,... read more
Rooms smells bad and there were cockroaches in the both rooms that I check out
Business response:
Please accept our apologies for the odor and cleanliness issues you had in your rooms which made your stay uncomfortable. Your experience has been brought to the attention of our housekeeping and pest-control teams, and we assure you that remedial steps are underway to ensure our guests do not experience these problems again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Dirty floor, Bad bathroom & kitchen, no coffee, Bad odor in bed, too expensive
Business response:
Elías, thank you for being our guest. We are sorry for the disappointing stay you had and regret the cleanliness and odor you encountered in your room. Your comments have been shared with our housekeeping team to make sure this room receives a deep clean. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This was a low. The unit was in need of repair paint peeling cupboard door damaged not even a paper cup. Bottom of bed shredded. Television very wobbly. Would not stay again. I hope othe properties are not like this one
Business response:
Thank you for reviewing your stay. We are sorry our hotel did not meet your expectations and regret the issues you encountered. We have taken note of your comments and have shared it with the appropriate team so that we can improve our service and facilities going forward. Please know, we keep all kitchenware at the front desk for the cleanliness reasons and provide them to you upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Dirty room. First room had a broken door lock. Second room had strange sticky substance on table. Towels were dirty. Bathroom smelled terrible. Not worth the price.
Business response:
Thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed in. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.