Extended Stay America - Boca Raton - Commerce

Business response:

Thank you for giving us your feedback regarding your stay. Please accept our apologies that our associates were not responsive to your needs. We strive to consistently deliver exceptional service, so we apologize for your disappointing experience with us. We have shared your feedback with the appropriate department heads, and steps have already been taken to keep these mistakes from being repeated. Also, we have alerted our maintenance team about the shower, and they will check the water temperature. We truly hope you will g... read more

Business response:

Thank you for sharing everything you liked about our hotel. Thank you also for making observations about the overall condition of your room. Your feedback has been shared with the appropriate individuals in our organization. We do hope you will stay with us on your next visit to the area as we make progress toward a refreshed and renovated facility! Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are sorry for the incident you mentioned and regret the inconvenience it caused. Please note, our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We hope this incident will not deter you from staying with us again whenever you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for your review. Please accept our sincere apologies for our rooms not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. We are sorry for the unfortunate incident you mentioned and regret the inconvenience it caused. We will investigate what went wrong in your instance. We also apologize for the unsatisfactory service you received from our associates. Your concerns will be shared with the appropriate individuals to ensure abetter experience going forward. We truly hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We are sorry for the disappointing stay you had and regret the cleanliness issues you encountered. We understand the importance of clean, comfortable stay while you are a home away from home, and regret this was not in your case. We have taken your comments seriously and have shared it with the housekeeping team so that we can improve our future guest experience. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such... read more

Business response:

We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. We have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We deeply regret the inconvenience caused, and please consider choosing us again so we can make your next stay pleasant in every respect. Sincerely, Hotel Management 

Business response:

Timothy, thank you for sharing your thoughts about your recent stay. We apologize for the odor you encountered in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management