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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Nothing the manager is rude and they have no. Blankets
Business response:
Thank you for choosing our hotel. We are sorry for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with the mentioned associate so that such instances are not repeated. We apologize for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
The service is awful , they don’t have nothing, the room old, no extra blanket, y no towels no good!!Poor services
Business response:
Elizabeth, thank you for being our guest. We are sorry and are disappointed to read our hotel’s service was not to your expectations. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service going ahead. Kindly note, extra blankets, and towels are available at the front desk upon request. Also, we will share your valuable comments regarding the condition of your suite with our Brand Leaders so that they can take the necessary steps to make... read more
Daytime staff were very friendly and helpful at check in, getting us the iron and ironing board we asked for very quickly. The door to our room looked quite dilapidated, the dreary looking brown paint was peeling off in places. The room, whilst okay, could definitely do with an update. It seemed odd that, whilst there was a fridge and cooking facilities, there was no crockery or cutlery. We wanted to get some bottled water which we were told could be purchased from the vending machine. This proved to be broken, and when we w... read more
Business response:
Carol, we sincerely apologize for the maintenance issues while you were here. Although difficult to hear, candid reviews such as yours make us refocus our efforts in the areas of our property that needs improvements. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Staff took 25 minutes to return to the front desk, they gave me a room that was already occupied and seemed to be a permanent residence, a tenant was urinating in the middle of the parking lot, the continental breakfast consisted of coffee and bagged muffins. Unfortunately this was my worst hotel experience ever.
Business response:
We apologize for the poor service you received from some of our associates at the front desk. As a valued guest, your feedback is noted, and we have discussed it with the head of the Front Office department in an effort to enhance our service levels moving forward. We also regret the disappointment you had with our grab-and-go breakfast. Your concern about the breakfast specifics will help our Brand Leaders to improve our product offerings. Again, we are sorry for this unpleasant experience and would love to be able to redee... read more
Did not like anything. Property was very run down. Lots of things were broken or did not work.
Business response:
Thank yu for your review. We apologize for the issues in your suite. Your feedback will be shared with our maintenance team for review and action. We are also sorry our hotel did not meet your expectations. We will share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
There is nothing that could be done any cheaper than this place. It's in a nice neighborhood and from the outside looks good. But I've never stayed somewhere where they change bedsheets and clean weekly. Breakfast is a granola bar and a luke warm cup of coffee. Way overpriced. Please, don't stay here. Staying in your car would be much better because at least you know that it would be cleaner. I'll never stay at any extended stay ever again. This place ruined me on them.
Business response:
Thank you for your review. We are sorry for your disappointment with our housekeeping policy and the inconvenience it caused. However, this service will be available at a minimal fee whenever required. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearly communicate our services to all guests. We will also share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can make necessary changes. We hope you will afford us an opportunity... read more
There were bugs in the room which makes it disgusting. Irrigation water everywhere which makes the hotel looks unkept
Business response:
Thank you for sharing your feedback with us, and we sincerely apologize for the cleanliness issues you encountered during your stay. Our pest control provider has serviced the hotel, and we are working to ensure any such problems in the future. We are also working with our housekeeping team to ensure we are more diligent in maintaining the cleanliness of our property. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Filthy, smelly and bugs. Property is in disrepair. I would not recommend
Business response:
Thank you for your feedback about your stay with our hotel. We uphold all of the brand standards for quality and service, so we are sorry that we fell short of your expectations. We have taken notes of your observations and will share it with our Brand leaders. We have also contacted our pest control provider to professionally inspected our property. Thank you again for choosing us. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.