Extended Stay America - Boca Raton - Commerce

Anonymous 

on Expedia

5 years ago

Horrible Please don’t try and be cheap about your stay and book this hotel, it isn’t worth it! For $10 more you can find quality hotel on the other side. I was so disappointed on how dirty and run down it was. I don’t understand why this place is allowed to function with the condition they present to their guest. If you want terrible customer service, stained carpets, microwave old and falling off, bathtub that doesn’t drain, shelf that is falling, and no trash can in the whole room. Then go right ahead an book. We had drive... read more

Michael 

on Expedia

5 years ago

Worst GM anywhere I first checked in and very little was explained to me and then I found a dirty syringe under the bed and when the front desk called me I explained to them what had happened and because I used one word of profanity the GM of the hotel decided to end my reservation and kick me out of hotel without even talking to me the GM is probably the most irresponsible disrespectful woman that I’ve ever met very Inconsiderate and clueless to how to do her job she should actually be replaced and put into a training cours... read more

Carrie 

on Expedia

5 years ago

Rude service. I secured my stay with credit card even call to confirm I can pay when I get there. The lady at the desk was very rude and even when I explained everything she continues to get even more rude. I travel alot and enjoy staying at this hotel chain. I will never book this hotel again. 

Anonymous 

on Expedia

5 years ago

The room smell bad and too much noise outsideAnd the customer service they don’t help 

Anonymous 

on Expedia

5 years ago

The water that air conditioner produces due the condensation fall back in the room that made the carpet wet and smells bad . That really hurt my breath for the couple hours that i used the room to showers or to change my stuff. Basically I used the room twice for the whole period. I contacted the frint desk cheneys she informed me that technicians are not available and will come by monday, which the date I'm checking out. But another front desk changed my room and of course took me time to transfer everything to the other ro... read more

Anonymous 

on Expedia

5 years ago

The place was dirty the phone did not work the carpet was wet the room smelled really bad 

brian 

on Expedia

5 years ago

Terrible I don’t recommend ever 

Anonymous 

on Expedia

5 years ago

The room and carpet was disgusting and dirty No staff was there to talk or complain to 

Anonymous 

on Expedia

5 years ago

Roaches everywhere. I had roaches in my bathtub, on the rim of a cup water I was drinking, one even entered my sushi I was having for dinner. Disgusting. I feel badly for anyone who “ extended stay”. I stayed less than 24 hours and that was enough. There was also hair everywhere in the room from the previous guest.