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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The door lock was difficult to get open. The carpet had a smell in it.
Business response:
We are sorry for the problems you encountered during your stay. Our maintenance team is inspecting the door lock of your room to ensure its working correctly. We have discussed your feedback about the carpet with our housekeeping team to make sure the rooms are thoroughly cleaned and inspected before allocating to guests. Our goal is to provide a superb experience, and we hope to have the opportunity to prove this to you on a future visit. Sincerely, Hotel Management
RUN Would NEVER stay here ever again. It was disgusting, bed had bugs, bathroom had snears on the shower of who knows what. Never would return.
Business response:
Laura, please accept our apologies for the cleanliness issues with your room. We have shared your feedback with our housekeeping team to take immediate action to correct these issues. We have contacted our pest control provider to professionally inspect the room you occupied and treated as a precaution. We do hope that you will reconsider and return in the future so we can provide you with a much better experience. Sincerely, Hotel Management
Don’t do it Front desk lady could care less about customers or her job. She was bothered she had to get off a personal call to check me in. Condition of the room was OK. Not great not horrible. Bathroom was absolutely horrible. Toilet ran on and off all night, shower look like it was 100 years old
Business response:
First and foremost, we apologize for the issues you encountered in your room and regret the poor service you received from our front desk staff. We understand your frustration and have shared your comments with the appropriate teams so that we can improve our service and facilities going forward. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
NOTHING THAT I EXPECTED. I WALKED IN THE ROOM AND THOUGHT IT WAS SLUM . NO AMENITIES, SUCH AS A GLASS, THE TELEPHONE WAS TRASHED. THE RUG LOOKED AS THOUGH IT WAS A CRIME SCENE.
Business response:
Thank you for taking the time to share your feedback. We apologize for the issues you faced in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. The dishware for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Doors desperately needs painting. Carpets are heavily stained. Bathroom tiles are full of mildew. Bathroom strings of urine. And lots more.......
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The room was not clean and smelled the toilet was not attached to the floor correctly and would move. When I complained to the front desk they did not say anything.
Business response:
Thank you for your review. We apologize for the odor and cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We have also shared your concern with regard to the bathroom/commode with our maintenance team so that they can fix it immediately. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
There was no one at the front desk when we arrived for check in, only a sign that said they are away from the desk servicing another guest and will be back in 25 minutes. When the clerk arrived she had to physically leave the desk, go to the room to see if it was cleaned. By the way, we arrived after checkin time. When we go to the room we immediately noticed there were no sheets for the pull out sofa bed so we called the desk and she said she would be right down with them. After a long wait we finally left to go to dinner.
Business response:
We regret learning about your check-in experience, and we are sorry for the problems you encountered at the time of your arrival. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will give us another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.