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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Worst GM anywhere I first checked in and very little was explained to me and then I found a dirty syringe under the bed and when the front desk called me I explained to them what had happened and because I used one word of profanity the GM of the hotel decided to end my reservation and kick me out of hotel without even talking to me the GM is probably the most irresponsible disrespectful woman that I’ve ever met very Inconsiderate and clueless to how to do her job she should actually be replaced and put into a training cours... read more
Rude service. I secured my stay with credit card even call to confirm I can pay when I get there. The lady at the desk was very rude and even when I explained everything she continues to get even more rude. I travel alot and enjoy staying at this hotel chain. I will never book this hotel again.
Business response:
Carrie, thank you for your review. We are sorry for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with her so that such instances are not repeated. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
The room smell bad and too much noise outsideAnd the customer service they don’t help
Business response:
Thank you for the feedback regarding your stay in our hotel. We are sorry for the odor you encountered in your room and apologize for the situation you described regarding excessive noise. It is very unusual for our staff to be unresponsive to the needs of a guest when made aware of an issue. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
The water that air conditioner produces due the condensation fall back in the room that made the carpet wet and smells bad . That really hurt my breath for the couple hours that i used the room to showers or to change my stuff. Basically I used the room twice for the whole period. I contacted the frint desk cheneys she informed me that technicians are not available and will come by monday, which the date I'm checking out. But another front desk changed my room and of course took me time to transfer everything to the other ro... read more
Business response:
Thank you for the review of your stay. We are sorry for the maintenance issues you encountered with the air conditioner in your room. We also apologize this was not handled correctly by one of our associates, but we are happy that we could accommodate you with a new suite. We appreciate your patience and regret the inconvenience caused. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
The place was dirty the phone did not work the carpet was wet the room smelled really bad
Business response:
Please accept our sincere apology for the cleanliness and maintenance issues you encountered in your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We hope you will consider giving us another chance to make a much better impression. Sincerely, Hotel Management
Terrible I don’t recommend ever
The room and carpet was disgusting and dirty No staff was there to talk or complain to
Business response:
Thank you for the review of your stay. We apologize for the service and cleanliness issues you encountered with the carpet and your room and regret the inconvenience it caused. Our promise to our guest includes a commitment to providing a clean, fresh environment, so we regret the inconvenience you had while here. Your concerns will be shared with the appropriate individuals in our organization so that this does not repeat. Thank you again, and we hope to have the chance to serve you better in the future. Sincerely, Hotel Ma... read more
Roaches everywhere. I had roaches in my bathtub, on the rim of a cup water I was drinking, one even entered my sushi I was having for dinner. Disgusting. I feel badly for anyone who “ extended stay”. I stayed less than 24 hours and that was enough. There was also hair everywhere in the room from the previous guest.
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are very sorr... read more
Horrible Stay, I Had To See 3 Different Rooms From Check In And Every Room Was A Problem Mildew Bugs Dirty Sherts Dirty Bathroom I Wouldn’t Recommendation For Anyone To Stay Here Hotel Needs To Be Torn Down And Rebuilt!
Business response:
Thank you for your review. We apologize for the cleanliness and odor issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We have also asked our pest control provider to service our property immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, ... read more
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.