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Extended Stay America - Boca Raton - Commerce
- Hotels
- Boca Raton, FL
About this business
Location details
501 NW 77th St., Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
It was deplorable. Mold in the showers, dirty kitchen and weird red stains on the carpet. I stayed one night then cancelled the rest of my stay.
Business response:
Please accept our apologies for the cleanliness issue you experienced in the showers and the kitchen. We take great pride in the cleanliness and maintenance of our rooms, and we will work with our housekeeping team to ensure this is not repeated. Thank you for your feedback, and we hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Worst Stay Ever ! The experience was awful initially we had checked in and the room that was given to us had roaches all throughout the kitchen the bathroom was dirty as if it was never cleaned as well as the shower My Partner and myself had to buy cleaning supplies to clean the bathroom just so we could use it and they failed to put bed sheets on the mattress upon our arrival we had to call the front desk just to receive these things awful experience should have been for free !
Business response:
Miguel, our commitment is to provide our guests with clean and fresh accommodations, so we were very disappointed to read the condition you described in your room. We have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us. We hope you will accept our apologies and give us another chance to provide you with a much better stay. Sincerely, Hotel Management
Poor service from staff Roaches in room Bed was not made the following night The hey didn’t work the first nite Waited about an hour to get another room Breakfast was not set up
Business response:
Jimmy, we are sorry for your disappointment with the service you received from our staff. We are reviewing your comments about bed and breakfast with our team to ensure what you have experienced is not repeated going forward. We have also contacted our pest control provider to address the roach issue as quickly as possible. We appreciate your business and hope you will come and stay with us again the next time you are in our area. Sincerely, Hotel Management
If you have an option- take another hotel Bad smell in the room, not clean , big spots on the carpet.
Business response:
Elisabeth, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
The room smelled very bad . The floor was wet for AC liking . We said to person in lobby and nothing happened . Everything is very old and very ugly . The beverage dispenser was out of order all the time that we stayed there . It was a very bad experience. I don’t recommend this hotel .
Business response:
Janett, thank you for being our guest. We are truly sorry that the odor issue, leaking AC, and the condition of our property had a negative impact on your experience. We are also sorry that the beverage dispenser was out of order during your stay. We will discuss with our team and focus our efforts on the areas that need improvements. Thank you once more, and we encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
They put in a room with a wet and smely carpet. When we called the reception,they said they just wash the carpet.Until now my throat is not getting better.Im waiting for my doctor's paperwork and my lawer.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Horrible Please don’t try and be cheap about your stay and book this hotel, it isn’t worth it! For $10 more you can find quality hotel on the other side. I was so disappointed on how dirty and run down it was. I don’t understand why this place is allowed to function with the condition they present to their guest. If you want terrible customer service, stained carpets, microwave old and falling off, bathtub that doesn’t drain, shelf that is falling, and no trash can in the whole room. Then go right ahead an book. We had drive... read more
Frequently asked questions about Extended Stay America - Boca Raton - Commerce
How is Extended Stay America - Boca Raton - Commerce rated?
Extended Stay America - Boca Raton - Commerce has a 3.1 star rating with 2,550 reviews.
When is Extended Stay America - Boca Raton - Commerce open?
Extended Stay America - Boca Raton - Commerce is closed now. It will open on Sunday at 12:00 a.m.