Extended Stay America - Boston - Burlington

Business response:

Dear Guest, Thank you for taking the time to share your experience at Extended Stay America. We are delighted to hear that you found your room clean and appreciated the helpful and courteous service provided by our staff. Ensuring a comfortable environment and warm hospitality for every guest is of utmost importance to us, and it is wonderful to know that our efforts made a positive impact on your stay. Your kind words mean a great deal to our team and motivate us to continue delivering high-quality service. We look forward ... read more

Business response:

Dear Guest, Thank you for sharing your valuable feedback. We truly appreciate your suggestion regarding our housekeeping practices. Please be assured that we always change bed sheets and provide fresh linen for every new guest as part of our standard cleaning procedures. However, we will review our current process with the housekeeping team to ensure consistency and maintain the highest hygiene standards. Your input helps us improve and continue providing a comfortable experience for all our guests. We hope to have the pleas... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience at Extended Stay America. We’re delighted to hear that you found the room comfortable and our staff very nice. Providing a pleasant stay and friendly service to all our guests is always our top priority, and it’s wonderful to know we met your expectations. Your feedback is truly appreciated and will be shared with our team as encouragement to keep up the good work. We value your stay with us and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We’re delighted to hear that you had a positive experience with our reception service at Extended Stay America. Our front desk team takes pride in providing friendly and efficient service to ensure every guest feels welcomed and valued. Your appreciation truly motivates us to continue maintaining our standards of hospitality. We look forward to hosting you again soon and ensuring your next stay is just as pleasant and comfortable. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize if your experience did not meet your expectations. Your review appears to be brief, and we would appreciate it if you could provide more details about your concerns so we can address them promptly. Our goal is to ensure every guest enjoys a comfortable and pleasant stay. We value your input and hope to welcome you back for a better experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We regret that your experience with our service did not leave a stronger impression and apologize for the inconvenience caused when housekeeping arrived shortly before your scheduled checkout. This should not have happened, and we understand how disruptive it can be. Your comments have been shared with our team to improve communication and coordination between departments. We appreciate your honest input, as it helps us identify areas needing improvement. Thank you for staying with us, and we hope to have the opp... read more