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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's to bad There was a cockroach in my bathroom shower bad feeling that there was more! Service was excellent !
Business response:
Dear Guest, Thank you for the kind comments regarding our friendly hospitality. However, we are sorry for not meeting all of your expectations and regret the inconvenience caused. We appreciate your feedback and welcome another opportunity to show our high standards by providing you with the exceptional stay you deserve.Sincerely,Hotel Management
everything
Business response:
Dear Guest, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. We are glad you enjoyed everything about your stay. We hope you will revisit us anytime you are in the area. Sincerely,Hotel Management
The room was not clean. Cobwebs in the corners, under the bed was disgusting. It was full of dirt. The shower had hair in it, the sheets were stained green/blue, the towels also had dirt marks on them. The hallways smelt terrible as well. The man that checked us in was very nice though, and all the staff were nice. The facility needs to just clean up and it would be so much better.
Business response:
Dear Jacqueline,Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback is very important to us, and we have already addressed these concerns with our housekeeping team to ensure improvements. We are pleased that our staff made a positive impression during check-in, and we truly regret that other aspects of your stay did not meet expectations. Your insights will help us enhance our service, and we hope to have the opportunity to provide you with... read more
Desk staff were very nice. Bathrooms were clean with toiletries and clean towels. There was one cockroach on the bathroom counter which I had to kill. I did not see another. The bed was comfortable with clean sheets and ample pillows.
Business response:
Dear Nancy, Thank you for sharing your experience with us. We're glad that our desk staff left a positive impression, and that you found the bed comfortable. It is also lovely that you enjoyed the clean bathrooms. However, we sincerely apologize for the issue you encountered, and we will address this issue with our team appropriately. We appreciate your feedback and hope to provide a more seamless experience on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 4 star rating with 1,147 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.