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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
everything
Business response:
Dear Guest, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. We are glad you enjoyed everything about your stay. We hope you will revisit us anytime you are in the area. Sincerely,Hotel Management
The room was not clean. Cobwebs in the corners, under the bed was disgusting. It was full of dirt. The shower had hair in it, the sheets were stained green/blue, the towels also had dirt marks on them. The hallways smelt terrible as well. The man that checked us in was very nice though, and all the staff were nice. The facility needs to just clean up and it would be so much better.
Business response:
Dear Jacqueline,Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback is very important to us, and we have already addressed these concerns with our housekeeping team to ensure improvements. We are pleased that our staff made a positive impression during check-in, and we truly regret that other aspects of your stay did not meet expectations. Your insights will help us enhance our service, and we hope to have the opportunity to provide you with... read more
Desk staff were very nice. Bathrooms were clean with toiletries and clean towels. There was one cockroach on the bathroom counter which I had to kill. I did not see another. The bed was comfortable with clean sheets and ample pillows.
Business response:
Dear Nancy, Thank you for sharing your experience with us. We're glad that our desk staff left a positive impression, and that you found the bed comfortable. It is also lovely that you enjoyed the clean bathrooms. However, we sincerely apologize for the issue you encountered, and we will address this issue with our team appropriately. We appreciate your feedback and hope to provide a more seamless experience on your next visit. Sincerely, Hotel Management
The staff was excellent, but they had little to work with-had to call for everything from cups to coffee pot to plates and utensils - no hair dryer, etc.
Business response:
Dear Carol, Thank you for sharing your feedback with us. We are glad our staff provided excellent service during your stay. We truly value our guests' satisfaction and are always striving to improve. However, we sincerely apologize for the inconvenience you encountered regarding the availability of amenities. We understand how important these comforts are, and your experience does not reflect the high standards we aim to provide. Your feedback is invaluable, and we are grateful for your insights. We hope to welcome you back ... read more
This is a good value. I liked the amenities in the room - mini kitchen that included a full sized fridge, microwave and cooktop. The wood floor made it feel cleaner than carpet. However, the hallways had dingy feeling carpets and a bad odor. I had to hold my breath every time I walked out of the room.
Business response:
Dear David, It was a pleasure having you with us at Extended Stay America, and we thank you for sharing your review with other travelers. It's great that you enjoyed your stay and that our property and services met most of your expectations! However, we are sorry for the issues with the cleanliness. Your remarks are shared with the team. Please return for a seamless stay on your next visit to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 4 star rating with 1,173 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.