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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A little unsure about this. Plenty of room. But the shower curtain did have mold on it and a yellow stain on bed sheet. Also I think there are people staying there for free or doing some self help group. We paid extra for our dog. And when walking in there was a bunch of people sitting in a circle and starting complaining about the dog which we paid for. That was annoying. They occupied that common area room the entire time we were there.
It did not have the two beds that we reserved. They gave us a good deal on two rooms but the second room was not clean.
Business response:
Dear Julie, Thank you for staying with us and for sharing your feedback. We sincerely apologize for the inconvenience caused by not receiving the room you reserved and for the cleanliness issues in the second room. We understand how important it is for guests to feel confident in their accommodations, and we regret that your experience did not reflect our standards. Your feedback is invaluable, and we appreciate your patience in helping us improve. We hope you will revisit so we can show you our commitment to outstanding exp... read more
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Great location The location of the inn is wonderful, with a good amount of nature, but also lots of restaurants and shops. However, it wasn’t the cleanest. The room had lots of random hairs and dirt, and all the towels I received (even the ones I got after I asked for new ones) had hairs on them. All the appliances worked great, but the refrigerator did constantly make random noises which would be inconvenient for light sleepers.
Business response:
Dear Sofia, Thank you for choosing to stay with us and for taking the time to share your experience. We're glad to hear that you enjoyed our location, which strikes a balance between natural surroundings and nearby dining and shopping options. However, we sincerely apologize for the cleanliness issues you encountered in your room and with the towels. This is not the standard we aim to maintain, and your comments have been shared with our housekeeping team for immediate review and action. We’ll also be inspecting the refriger... read more
Hotels.com The price was great. There was a full fridge and stove top.
Business response:
Dear Peter, Thank you for staying with us! We’re happy to hear you found great value in your stay and appreciated the convenience of our in-room kitchen setup. We hope your visit was comfortable, and we would love to welcome you back again soon to Extended Stay America! Sincerely, Hotel Management
so so
Business response:
Dear Xiaogang, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. However, we are disappointed if we have not lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us; we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us. Sincerely, Hotel Management
Everything was clean and tidy, just don't be fooled about breakfast because it's not breakfast, just coffee and biscuits.
Was great
Business response:
Dear James, It was a pleasure having you as our guest at Extended Stay America, and we appreciate you taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,201 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.