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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely expensive! I stay at extended stay America‘s all year long for business I have been in 48 states and have never seen an extended stay for $217 a night renting it for seven weeks for business. They did not have any carts in the lobby to move your things with or get groceries for the whole three days I was there. When they informed me that the price was 217 on any given nightI I moved down the street to a different extended-stay it is equally as nice and they actually have carts on the side to move my luggage in. $85... read more
Business response:
Dear Mike, thank you for staying at our hotel and sharing your comments. It is disappointing to read such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay. Please allow us to review the situation to see what went wrong. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying exp... read more
Do not listen to the reviews there is no way these other people have stayed here long. This place was an absolute disaster from the start where do I begin. It is not clean at all, there were blonde hairs from someone else on every towel that we used and we both have brown hair. The floors were completely dirty when we walked on them, they seem like they were never swept or cleaned. There were spider webs next to and beside the bed. There was a dry dirty contact lens on the nightstand and we both have perfect vision so not fr... read more
Business response:
Dear Joseph, first, we want to apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing th... read more
I found the room to be tired, in need of a face lift. There was rust on microwave and cooktop. Curtain in shower was moldy and the room had a bit of a moldy smell to it. To go breakfast was two types of bagged muffins or a granola bar, coffee and no juice.
Business response:
Dear DUNCAN, we apologize for the housekeeping issue you faced and the inconvenience this undoubtedly caused during your stay. Our Housekeeping team usually does a great job ensuring our guests have an exceptional experience at our hotel. Unfortunately, we failed to provide that for you. Furthermore, we agree that some areas within the hotel are beginning to show their age, and we will address this with our leaders. Also, we are sorry about our breakfast not meeting your satisfaction. We have taken note of all the concerns y... read more
Antiquated and worn down property.
Business response:
Dear Matthew, thank you for being our guest. We are sorry you felt that our hotel needs an update. Your comments regarding the same will be shared with the appropriate individuals. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. We hope you will stay with us another time to provide you with a much more satisfying experience.Sincerely,Hotel Management
🙃 Staff was very unwelcoming when checking in. When we got to the room after using the bathroom (just pee) the toilet was clogged and when asked for assistance attitude was given and our door was slammed in our face. When asked for bathroom needs an attitude was received once again.
Business response:
Dear Guest, thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we would like to apologize if any of our associates did not show this to you during your stay. You have our assurance that this is not typical of our hotel as we strive to provide an exceptional experience to all of our guests. We will address this issue with our Front Office. We are grateful for your feedback, and we would love the opportunity to welcome you back and provide you with the perfec... read more
Online description incorrect Room did not have beds we reserved Dirty mattress No breakfast (nature valley bar on the go is what they consider breakfast included) No linens Room phone doesn’t work
Business response:
Dear mowaffak, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service and home-like accommodation to every guest is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We are working with our team members to ensure we are well poised to serve you better during your next stay. We do hope to have the... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.