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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude, unprofessional, frontdesk staff. This was one of unpleasant experiences I have had recently while on the road. I asked the front desk staff for some cooking wares and utensils. He said they are all sold out nothing available in a very unfriendly manner. This was not properly informed when I checked in a night before, but it is okay. I understand. But, what I found a minute later was that they were available and I was able to borrow them from a janitor lady (she was very nice and friendly). What is upsetting me is that ... read more
A bit run down. Price was fair but will not stay again. Prefer a standard hotel.
Business response:
We are very sorry we failed to deliver the exceptional experience you deserve. We never want our guests to leave unhappy. We apologize for not being at our best while you were with us and hope you will give us an opportunity to restore a favorable impression the next time you visit us. Sincerely, Hotel Management
The power was out when we arrived. Not the hotels fault. However when power was restored we never got any hot water. When we brought this up to hotel staff we were informed that half of the hotel had hot water, obviously not our half. No attempt whatsoever was made to rectify the situation.
Business response:
Thank you for posting a review of your visit. We're sorry for the issues you had due to the lack of hot water in your room and that we were unable to resolve the problem to your satisfaction. Please be assured that we have shared your feedback with the appropriate team in an effort to tackle such situations more diligently in the future. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Nearby to Lahey clinic, with similar pricing and description to Marriott Residence Inn, the difference is huge. The kitchen is there, but any item you may want had to be requested. The breakfast is minimal. The room had fewer amenities and over all, less 'class'. Poor value for price.
Business response:
Thank you for reviewing your visit. We're sorry for your disappointment with the in-room amenities. Kindly note, our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please know, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We will also share your feedback regard... read more
Nothing terrible bad awful take it off of your list of recommendations.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We appreciate your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.