This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a nice experience or property. We stayed there for the “pet friendly” but it was the most horrible experience. As soon as we got into the room it smelled horrible. We’ve stayed at dog hotels before and never had this experience. They offered breakfast, and all they put out was protein bars and coffee.
Business response:
Thank you for staying with us. We apologize for the odor you experienced in your room and regret the inconvenience it caused. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. We are also sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. Thank you again for candid feedback. We hope for an opportunity to make this up to you and your pet during a future visit to the city. Sincerely, Ho... read more
Le personnel est très dèsagrèable et il n'y a rien à manger au petit déjeuner même pas de salle pour breakfast
Business response:
Thank you for choosing our hotel. We are sorry your stay was not a pleasant one and regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
It was advertised as breakfast included- not really, granola bars and packaged muffins. Lots of hair in sink. Room set to 60 degrees-freezing.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered in your room. We have shared your feedback with the housekeeping so that we can improve our future guests’ experience. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Just didnt like to stay in this hotel .
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Attractive price in an expensive area. But you get less than you pay for. Room was not very clean -- hair from a previous guest in the bathroom for example. Hot water pipes sputtered from sink faucet and shower head. Thin walls. Can't recommend.
Business response:
We apologize for the housekeeping and maintenance issues you experienced during your visit and that we were able to resolve it to your satisfaction. Your feedback has been discussed with our appropriate team to improve our accommodations and services moving forward. We hope you will reconsider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
made a reservation for room with 2 queens - at check in was offered either two rooms or room with king an pull out. Took the two room option and WiFi did not like "either room #". last time at that dump
Business response:
Thank you for taking the time to review your stay. We apologize for not being able to accommodate you in the room you booked and the inconvenience you had due to the Wi-Fi service. We offer no excuses for this mix-up, and we apologize for the trouble. Please be assured that we’re investigating what went wrong in your instance, and we are taking measures to prevent such scenarios from happening again in future. Also, our service provider has been made aware of the problem, and we are working to ensure we have the proper conne... read more
I was not aware that this location did not have a pool. We stayed in Orlando and it had a pool, so I booked that one without double checking on that amenity. In 90 degree heat and humidity you will appreciate an opportunity to swim after a day of driving. The most disappointing was the fact that the cabinets inside the room were very dusty. Again, we loved Orlando's hotel so much, we thought management will carry the same level of maintenance in all states. Sorry, my mistake.
Business response:
Thank you for your review. We're sorry for your disappointment with the lack of pool at our property and the cleanliness issues you encountered in your room. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Primera impresion no fue muy buena Llegamos a la media noche y mi reserva no aparecio. El recepcionista dijo que nos comunicaramos directamente a Hoteles. Com. El numero que marcabamos nos salia que la oficina estaba cerrada. Le insistimos al recepcionista que nos diera una habitacion y nos dijo que teniamos que esperar hasta que se desocupara porque tenia otros clientes esperando y ademas en el sistema le salian habitaciones arregladas y le tocaba subir a mirar si era cierto porque a otros le salieron sin arreglar. La verda... read more
Business response:
Thank you for sharing your feedback. We are truly sorry for the reservation issue you encountered and regret our associates were not helpful to you. Your comments will be shared with the appropriate team so that we can improve our procedures and provide a better experience for our guests. We understand your frustration and truly appreciate your patience. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Worst hotel in the world This was without a doubt the worst hotel that I have EVER stayed at, every Yelp report is worst than the one before it, I wish I had seen it before I went there. Filthy, stinky, dirty, bugs, no room cleaning service, 1-roll of toilet paper on a broken dowel - I had to go to Target to buy my own. I had another upcoming reservation in October I called to cancel, they told me I could NOT, I then called Citi-Cards which I used to pre-pay the room, they billed them back for 100% of the amount. So, if you ... read more
Business response:
Gary, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Towels along with any toiletries are always available at the front desk and provided to a guest upon request. Please give us another opportunity to provide you with a better experience on yo... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.