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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only good thing was the friendly front desk. No airport shuttle, no maid service (extra) , no pool, no spa, no exercise, minimal “grab n go” bfast (mini muffins , coffee and instant oatmeal) understaffed, over worked, air conditioning failed after routine maint. I would not recommend
Business response:
Thank you for the feedback. We are sorry our hotel did not meet your expectations and regret the disappointing stay you had with us. Your comments in regard to the grab-and-go breakfast offerings have been shared with our brand leaders to determine new choices. Also, your review will help us to improve our service and facilities going forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
You had to ask for everything. If you needed towels you had to ask for them. The toilet paper holder was broken so the toilet paper kept falling on the floor. If you needed paper towel you had to ask for it. As well as plates n cutlery. No gift shop to buy necessary amenities. The vending machine had an open package of food in it. Like a cinnamon bun which was moldy. No place to buy toothpaste or anything. The air conditioner in my room was faulty. You walked cross it the front fell off. The remote control was not working th... read more
Business response:
Jah, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The 3rd floor stunk and they did not care it was horrible and if I could have found another place to stay I would have . Absolutely discussing
Business response:
We apologize for the odor issues you encountered and for the negligence of our staff. Your comments have been discussed with our housekeeping team to make sure proper procedures are being followed to remove the smell. Also, we have asked our entire team to ensure proper procedures are being followed to remove the bad smell. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management
There are no employees at the reception. Whenever you need something or have questions, you will have to wait for someone to come to the front to ask, register or request service. It should be better for the price and location.
Business response:
Thank you for your stay at our hotel. We appreciate you taking the time to write a review, and we are sorry for the inconvenience you were undoubtedly caused, as we truly take pride in our service. Your comments were already shared with the appropriate staff members to ensure these issues are not repeated. We hope you will give us another opportunity to show you the excellent service that you should have received during this visit. Sincerely, Hotel Management
Not a great place The Halls were dark . Someone call from the front Desk at 11:30 at night to ask if I was enjoying my stay .. I was asleep and it creeped me out. Will not stay here again just did not feel safe.
Business response:
Thank you for choosing to stay with us. We are sorry our hotel did not meet your expectations and regret the situation you encountered. We are reviewing this situation so that no future guests encounter a similar issue. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Price was reasonable, but rooms were poorly maintained. We had reserved two rooms with two beds, but one room had only a single bed with a sofa bed. When we requested for two beds they had no other rooms. When we opened the sofa bed, it was used with soiled linen and blanket. Old trash under the bed, bathtub was stained badly and drain was clog.
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We are also sorry that we were unable to accommodate you with another suite. We do hope you will give us another chance to serve you better on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.