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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms were basic and they did not provide the king bed with a sofa bed as I had requested. Also, I could smell people smoking from my room as people were hanging out near the front door smoking.
Business response:
Dear Andrew, thank you for taking the time to review your experience with us. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay, so we're sorry for not being responsive to your needs. Furthermore, we have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We have shared your feedbac... read more
Mostly very good Staff friendly and responsive except couldn't provide us with a second wastebasket.
Rooms are pretty drab, it is a bit run down. The area near my room reeked of marijuana, along with the elevator when i got in. Hotel employees cant control everything. Although the room was neat and tidy, it wasn't actually cleaned very well. But it was the cheapest in the area, so you get what you pay for.
Business response:
Dear Bruce, we appreciate you taking the time to leave your comments regarding your recent visit to Extended Stay America. It is a pleasure to know you enjoyed all we offer. We have shared your observations with the housekeeping team. Your feedback is essential to us. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely,Hotel Management
No judgment atmosphere...room literally had everything at my disposal. Concierge was pretty cool unique fella
Business response:
Dear Brandon, we are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and ensure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in the city. Sincerely,Hotel Management
The hotel is very convenient, and the room is very clean. Furthermore, the waiters here are very helpful.
Very bed smell as u walk in , bed not was made wen we checked in no , sheets or blanket not available in room , requested in front desk and we had to make the bed ourselves since it was a late check in , also no breakfast was available not even coffee
Business response:
Dear ALBANA, thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,203 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.