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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place was very clean, quiet and front desk staff attention.
Business response:
Dear Gary, It is a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit the next time you are in the area. Sincerely,Hotel Management
This was in really good proximity for the course I was attending and very close to many good restaurants and Wegman's. However, the room I had was very dated (as the entire place seemed to be), there was some stains and chipping in the surface of the tub, it took a while to get hot water, and the walls are so thin that I could hear the television from the room next to mine . . . until the wee hours of the morning. Also, you have to ASK for utensils, dishes and cooking implements if you want to utilize the kitchen facility in... read more
Business response:
Dear Wendy, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management
Not super clean. Bed was nice but bathroom had hair on the wall, trash in the corner of the floor. Front desk asked my friend to write his name, never had to do that before. Noisy all night, room across from the laundry room. People going in and out, others talking on the hall with each other or on speaker phone at all hours
the room was very nice, but the hallways smelled of cigarette smoke and we had problems with parking.
I got there at 10:30 PM. There was nobody at the desk. It took several minutes before someone came to let me in. The TV wasn't working my first night.
Business response:
Dear Alfred, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management
Carpet is old and smells, kitchen and bath are old, the only good thing it’s quiet
Business response:
Dear Juan, thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,201 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.