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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Always great and cozy. Love the new TVs and Beds just all around enjoying. Staff is great. Always above and beyond.
Business response:
Dear Guest, Thank you for taking the time to share your wonderful feedback. We are thrilled to hear that you consistently enjoy your stays with us and find our hotel cozy and comfortable. It is especially rewarding to know that you appreciate the new TVs and beds, as well as the dedication of our staff who strive to go above and beyond for every guest. Your kind words motivate our entire team to maintain high standards and continue delivering exceptional service. We truly value your loyalty and look forward to welcoming you ... read more
Spartan room. Heater didn’t work, No hair dryer, dishes, silverware, or glasses. Clean but run-down. Bath spigot was loose in the wall.
Business response:
Dear Guest, We sincerely apologize for the inconveniences you experienced during your stay. We regret that the heater did not work, and that your room lacked certain in room amenities. Additionally, the loose bath spigot and the overall run-down condition of the room are unacceptable and below our standards. We will share these maintenance and amenity issues with our team. Thank you for bringing these concerns to our attention, and we hope to welcome you back for a fully equipped, comfortable, and improved stay. Sincerely, H... read more
Room was spotless. Staff was nice.🙂👍liked my privacy.
Sparse in every respect. Coffee, hot water, tea and oatmeal bags.
Business response:
Dear Guest, We’re sorry to hear that our breakfast offerings did not meet your expectations. Our grab-and-go breakfast is designed for convenience, but we understand that some guests may prefer a wider selection. Your comments have been shared with our management team for future consideration as we continue to enhance our guest experience. We appreciate your input and value your perspective, as it helps us improve our services. We hope to have the pleasure of welcoming you back for a more satisfying stay. Sincerely, Hotel Ma... read more
Great extended day for me
Business response:
Dear Guest, It was a pleasure having you as our guest at Extended Stay America, and we appreciate your sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management
If you’re looking for hot showers and clean bed with a thermostat that works yes fine. Room smelled like smoke and closet had no doors for a room you can cook in. The price was too high for this room. It should be $50 cheaper.
Business response:
Dear Nancy, Thank you for taking the time to share your thoughts. We are glad to hear that you found the room comforts to your satisfaction. However, we are sorry that other aspects of your stay did not meet expectations. Your comments regarding the housekeeping issues have been noted and shared with our team for review. Your feedback is valuable to us, and we hope to have the opportunity to provide a more comfortable and well-rounded experience in the future. Sincerely, Hotel Management
Spent one night as it was the only reasonably priced hotel for that night and general location. No problems.
Business response:
Dear David, Thank you for taking the time to share your feedback. We are pleased to hear that your stay was problem-free and that our location and pricing met your needs. Providing a comfortable and convenient experience for our guests is very important to us, and it is wonderful to know that your visit reflected this. Your comments encourage our team to continue delivering reliable service and maintaining high standards for all aspects of our property. We truly appreciate your feedback and look forward to the opportunity to... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,495 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.