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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Positives: Staff welcoming & funny. Accomodations were awesome. Room decent clean & spottles, but old. Bathtub was beat up. Bring your hair dryer soap and shampoo. Hot water was great! Kitchen appliances super old / beat up. Nice laundry room. Coffee till 9AM But bring your own breakfast. But we were super pleased with all of the accommodations for the money spent. We would stay there again.
The room is very clean but it noisy in the hallway the room is 132 the stuff is friendly the price is cheaper
Business response:
Dear Guest, Thank you for sharing your experience. We are delighted you found the accommodations spotless and our team welcoming. It’s also wonderful to know you felt the rates offered good value. We regret to hear about the issues you had with the noise, and we will share them with our team. At Extended Stay America, guest comfort is very important, and we hope to welcome you back soon. Sincerely, Hotel Management
The room was enough I needed. Friendly staff. Good stay
Always great and cozy. Love the new TVs and Beds just all around enjoying. Staff is great. Always above and beyond.
Business response:
Dear Guest, Thank you for taking the time to share your wonderful feedback. We are thrilled to hear that you consistently enjoy your stays with us and find our hotel cozy and comfortable. It is especially rewarding to know that you appreciate the new TVs and beds, as well as the dedication of our staff who strive to go above and beyond for every guest. Your kind words motivate our entire team to maintain high standards and continue delivering exceptional service. We truly value your loyalty and look forward to welcoming you ... read more
Spartan room. Heater didn’t work, No hair dryer, dishes, silverware, or glasses. Clean but run-down. Bath spigot was loose in the wall.
Business response:
Dear Guest, We sincerely apologize for the inconveniences you experienced during your stay. We regret that the heater did not work, and that your room lacked certain in room amenities. Additionally, the loose bath spigot and the overall run-down condition of the room are unacceptable and below our standards. We will share these maintenance and amenity issues with our team. Thank you for bringing these concerns to our attention, and we hope to welcome you back for a fully equipped, comfortable, and improved stay. Sincerely, H... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,548 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.