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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I came do n to stay for a few days to see my daughters graduation here in mass from the state of Maine I’ve been staying a few days longer than expected and staff has been very frustrated endlessly and helpful there was just one thing I paid Expedia for Saturday but I was charged to my debit card that the hotel had on file but I paid ahead of time with my debit card so I was charged twice on Saturday and hoping I receive a refund since I was charged twice to my debit card I’m sure I’ll get help with this so I will revive a r... read more
Business response:
Dear Kelly, We truly regret to hear about the billing-related issues you encountered with your reservation. Your comments are important to us as we always prioritize upholding our guests’ confidence and trust. Therefore, we would like you to know that we have already issued a credit from our side. We do appreciate your kind words for our amazing team and that you had a great stay overall. We value your feedback and look forward to hosting you again the next time you are in the city. Sincerely,Hotel Management
The desk person seemed very bothered to check me in. Granted it was 11pm. Then when I got to my room the door was already open. Smelled like smoke and so did the hall way.
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced upon arrival and for not providing the flawless stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. We value your feedback and hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
It was what it was, a cheap place to get a nights sleep. Check-in was simple. Room was ok, definitely not luxury accommodations. This is a place that you pay by week when you have no where else to go.
Business response:
Dear Chris, Thank you for sharing your feedback. We're glad to hear that check-in was smooth and that you found our accommodations suitable for your stay. We appreciate your perspective and always welcome suggestions on how we can improve. If there's anything specific we could have done to enhance your stay, we'd love to hear your thoughts. Thank you for choosing us, and we hope to provide an even better experience should you stay with us again in the future.Sincerely,Hotel Management
Good
Business response:
Dear Gleikson, It was a pleasure having you with us at Extended Stay America, and we thank you for sharing your review with other travelers. It's great that you enjoyed your stay and that our property and services met your expectations! Please return for a seamless stay on your next visit to the area.Sincerely,Hotel Management
Deben mejorar el desayuno también parece que no tienen mucho personal porque la basura ni la recogían y había que dejarla al final de un pasillo pueden mejorar varias cosas
Business response:
Dear Luis, Thanks for posting your review of your time with us at Extended Stay America. Our goal is to provide an exceptional experience for each guest, and it is nice to know you had a good stay. However, we are sorry for the disappointment with the breakfast choices and cleanliness issues and will share these notes with the concerned individual to improve. We hope you stay with us again and have a seamless time.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,196 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.