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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was pretty much non existent. Staff was good. Room was ok. Bed was comfortable
Business response:
Dear Guest, We appreciate you sharing both the positives and the areas where your stay could have been improved. While we’re glad to hear the staff was helpful and the bed was comfortable, we’re sorry the breakfast offering did not meet your expectations. As part of our service model, we provide a grab-and-go breakfast option, though we regret if this was not clearly communicated. Your feedback has been shared with the team, and we hope your next stay feels more complete and comfortable. Sincerely, Hotel Management
Excellent. Quiet I was able to sleep great . Nice room
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for your excellent review. We are delighted to know you had such a positive stay and that the quiet environment allowed for a restful night. It is also great to hear you were pleased with your room. Your comments mean a great deal to us, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
They didn't have breakfast except for coffee
Business response:
Dear Guest, We’re sorry to hear that your visit did not fully meet expectations and regret the impression left by the breakfast offering. Our hotel provides a complimentary grab-and-go option intended to offer a simple and convenient start to the day, and we apologize if this was not available or did not meet expectations during your stay. Your feedback has been shared with our team to ensure consistency in how this amenity is provided. We hope to have the opportunity to deliver a more satisfying experience in the future. Si... read more
Good
Positives: Staff welcoming & funny. Accomodations were awesome. Room decent clean & spottles, but old. Bathtub was beat up. Bring your hair dryer soap and shampoo. Hot water was great! Kitchen appliances super old / beat up. Nice laundry room. Coffee till 9AM But bring your own breakfast. But we were super pleased with all of the accommodations for the money spent. We would stay there again.
Hallways were dirty and looked as if no one had vacuumed if weeks. Grab and go breakfast as a joke. Just a few small muffins wrapped in plastic. The downstairs hallway smelled of cigarette smoke.
Business response:
Dear Guest, We’re very sorry to hear that your experience did not meet expectations. We sincerely apologize for the condition of the common areas, as cleanliness should be maintained throughout the property. We also regret that the breakfast offering did not meet your expectations, as we understand preferences can vary. Our complimentary grab-and-go breakfast is designed to provide a quick start to the day, though we recognize some guests may prefer additional variety. Additionally, while all indoor areas are designated as n... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,592 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.