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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you’re looking for hot showers and clean bed with a thermostat that works yes fine. Room smelled like smoke and closet had no doors for a room you can cook in. The price was too high for this room. It should be $50 cheaper.
Business response:
Dear Nancy, Thank you for taking the time to share your thoughts. We are glad to hear that you found the room comforts to your satisfaction. However, we are sorry that other aspects of your stay did not meet expectations. Your comments regarding the housekeeping issues have been noted and shared with our team for review. Your feedback is valuable to us, and we hope to have the opportunity to provide a more comfortable and well-rounded experience in the future. Sincerely, Hotel Management
Spent one night as it was the only reasonably priced hotel for that night and general location. No problems.
Business response:
Dear David, Thank you for taking the time to share your feedback. We are pleased to hear that your stay was problem-free and that our location and pricing met your needs. Providing a comfortable and convenient experience for our guests is very important to us, and it is wonderful to know that your visit reflected this. Your comments encourage our team to continue delivering reliable service and maintaining high standards for all aspects of our property. We truly appreciate your feedback and look forward to the opportunity to... read more
Clean rooms
basic stay, clean and economical, good size room
Business response:
Dear ingrid, Thank you for taking the time to share your feedback. We are pleased to hear that you found your stay at Extended Stay America was clean, economical, and comfortable, with a good-sized room. Providing a welcoming and well-maintained environment while offering value is very important to us, and your comments affirm our efforts. We truly appreciate your support and kind words, as they motivate our team to continue delivering quality service to all our guests. We look forward to welcoming you back for another comfo... read more
It's outdated, which I am okay with, but not clean. The fitted sheet was too small, exposing the dirty loose sheet underneath. The bathroom sink had gunk in it. The TVs were being upgraded, but it only consisted of standard cable still, (just a larger tv that now captures the glare from the sconce). We were placed by an access door that shut loudly, and had to have our curtains slightly open on one side as to the block the parking lot light shining on our faces as we slept on the other side. The bathroom sink faucet was faul... read more
Business response:
Dear Misty, We sincerely apologize that the cleanliness of your room fell short of expectations and that you experienced issues with the bathroom and lighting. We appreciate your understanding regarding the ongoing upgrades and are grateful for your patience. Your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made promptly. Guest comfort and satisfaction are very important to us, and your input helps us focus on areas needing attention. We look forward to welcoming you back ... read more
The staff was friendly. The room was clean. The hotel was convenient and close to the interstate and restaurants. Part of this decision to stay here was “breakfast included.” After I paid, at check in, I was told there would not be breakfast because of a delivery issue…. Not my problem. Thank you.
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,446 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.