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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Neat and excellent service
Musty smell and needs improvements. Bathroom light wasnt working and sheets where not clean.
Business response:
Dear Daniel, Thank you for your feedback. We are sorry to hear about the few oversights in your room and the bathroom light not functioning adequately. This is not the experience we aim to provide, and we sincerely apologize for any inconvenience it may have caused you. Your comments will be shared with our housekeeping and maintenance teams to ensure these issues are taken care of. We appreciate you bringing this to our attention and hope to have another opportunity to provide a better stay in the future. Sincerely, Hotel M... read more
I love the area in that you can drive 5 minutes and find a lot of restaurants and shops to browse the town. Although I do not have a pet I did see that they accommodated guests who do have pets and made their stay comfortable as well.
Business response:
Dear Thuy, Thank you for sharing your kind impressions of your stay. We’re delighted to hear that you enjoyed the local area; it truly is a gem, with numerous great spots to eat and explore just minutes away! We also appreciate your thoughtful comment about our pet-friendly accommodations. It’s our aim to ensure that every guest, whether traveling solo, with loved ones, or with pets, feels right at home. We hope to welcome you again to Extended Stay America and make your next visit just as enjoyable. Sincerely, Hotel Managem... read more
The room was clean. Late check in was easy. Breakfast was grab & go which was disappointing. But it served our purpose. Because of leafy foliage that covered the hotel sign, we passed the property twice.
Business response:
Dear Gary, Thank you for choosing us for your stay. We’re pleased to hear that your room was clean and that our late check-in process made your arrival smooth. However, we sincerely regret that our grab-and-go breakfast did not fully meet expectations and that our signage was not easily visible. Your feedback is valuable, and we will review ways to improve visibility and enhance our guest experience moving forward. We appreciate your insights and look forward to providing an even better experience in the future. Sincerely, H... read more
When I bocked this room showed me 2 bed but in the reality was one king and a sofa. A lot of dog hair in the room.
Business response:
Dear Diego, We sincerely regret the inconvenience you experienced during your stay. Your comfort and satisfaction are our priority, and we apologize for the discrepancy between the room you booked and the one you received. Additionally, we understand that cleanliness is essential, and finding pet hair in your room is unacceptable. Please be assured that we take such concerns seriously and will review our housekeeping procedures to ensure better quality and consistency. We appreciate the time you took to provide feedback and ... read more
The property needs to touch up the paint as they patched areas and walked away. It was easy access on off the highway. Would be nice to have vacuumed the elevator and picked up trash in hallways!!
Business response:
Dear Mindy, Thank you for taking the time to share your feedback. We’re glad you found our location convenient, but we sincerely regret that certain aspects of our maintenance and cleanliness did not meet your expectations. Your insights are invaluable, and we will review these concerns with our team to ensure improvements are made. Maintaining a well-kept environment is a priority, and your comments help us enhance the guest experience. We appreciate your input and hope to welcome you back for a much-improved stay in the fu... read more
You get what you pay for. It’s probably the cheapest in the area and all the utilities were functional but it was just passable in terms of cleanliness. The microwave and stove were a bit rusted and there seemed to be empty plastic bags and a bit of what seems like pet fur on the ground. After a light clean, it’s good enough to sleep in. If you are looking for a place to simply sleep at night and use the rest of your vacation out and about, this is a place to consider if you can handle a little less polish in your room.
Business response:
Dear Alphonse, Thank you for taking the time to share your experience. We are glad the essential amenities met your needs, but we regret that the overall presentation of the room did not meet your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to s... read more
Good
The staff did their best but I had to request dishes, cutlery, and coffee maker. Light bulbs were not working properly in bedside lamps: had to reseat one to get it to work; the other was missing. Breakfast is very minimal--hot drinks and a muffin.
Business response:
Dear William, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. Considering our friendly staff, we look forward to the opportunity to host you again in the future an... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,476 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.