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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for. It’s probably the cheapest in the area and all the utilities were functional but it was just passable in terms of cleanliness. The microwave and stove were a bit rusted and there seemed to be empty plastic bags and a bit of what seems like pet fur on the ground. After a light clean, it’s good enough to sleep in. If you are looking for a place to simply sleep at night and use the rest of your vacation out and about, this is a place to consider if you can handle a little less polish in your room.
Business response:
Dear Alphonse, Thank you for taking the time to share your experience. We are glad the essential amenities met your needs, but we regret that the overall presentation of the room did not meet your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to s... read more
Good
The staff did their best but I had to request dishes, cutlery, and coffee maker. Light bulbs were not working properly in bedside lamps: had to reseat one to get it to work; the other was missing. Breakfast is very minimal--hot drinks and a muffin.
Business response:
Dear William, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. Considering our friendly staff, we look forward to the opportunity to host you again in the future an... read more
Property was very comfortable and clean. Check in was fast and smooth.
Business response:
Dear Robert, Thank you for your wonderful feedback! We’re delighted to hear that you found our property comfortable and clean and that your check-in experience was fast and smooth. We strive to make every guest feel welcome and at ease, and it’s great to know that we met your expectations. We truly appreciate your time and kind words about Extended Stay America, and we hope to welcome you back for another enjoyable stay in the future! Sincerely, Hotel Management
Found this listing while traveling thru the eastern US...Good value for us.. Disappointed in the 'Breakfast to Go'
Convenient
Business response:
Dear Derek, It was a pleasure having you as our guest at Extended Stay America, and we appreciate you taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management
Just the quiet space and good costumer service.
Business response:
Dear Guest, Thank you for your kind words about our hotel, Extended Stay America! We're thrilled that you've enjoyed the quiet atmosphere and were pleased with our customer service. These are important aspects of our hotel, and we're glad you've experienced them firsthand. We appreciate your feedback and look forward to welcoming you back in the future. Sincerely, Hotel Management
would like coffee available
When we entered the room we stayed in it smelled like a gym locker room...we bought air freshner and a candle so when we were there we could help make the smell less obtrusive. We never had anyone offer to come clean the room or change sheets the 8 days we were there. It was an okay experience but will find another place to stay when we come home to Massachusetts next time.
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,495 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.