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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
easy Access from Highway Check in was quick. We had to go to the front desk to get any kitchen supplies/amenities, they wouldn't bring them to the room and really didn't care vary much for the intermittent shots of cold water during our showers on Sunday morning b4 check out.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are providing each guest with professional customer service as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the... read more
Room had an awful smell Decided it smelled like dogs had stayed in the room
I was not thrilled with the Extended Stay theory - no ice machines because you can make your own ice in the refrigerator/freeze. Not possible when you arrive at 6 pm and want ice at 8 pm.
Smelled like fried foods Staff was great about moving my mother to handicapped room
what beach ???? Bad is this a hotel that I would not stay again, I had a non smoking room, but in the bathroom it was full of smoke, maybe the air ventilation was not working ?? I walked in the entrance way was full of leaves and dirt, not good. The room was very basic, but really when I asked for ice, the person said " we have no ice here". Best to get another room, you may pay more, but it is worth it . The noise from the vent was no nice. So I would give this a zero !
Disappointed Well the room was ok but when we returned the first day to our room the beds were not made. When we inquired about the reason we were told that they only change the sheets and make the beds every eight days. What? If we needed more towels and face cloths we had to ask for them which was not a big deal but it was an imposition. We found dog hair in the corners of the floor and some dog kibble by the baseboards not impressed.
Manageable for the cost Hotel was fine for the cost, it was just that the room was dirty and had not been fully cleaned....no new soap bar in the shower and old one was still there. Trash in the trash can. Sheets were clean. I was too tired to request a change in room.
stayed here out of desperation to find a room Room had an awful odor that I could not identify. Could not get window open so I kept ac turned up and stove fan on high.Nonsmoking room with cigarette burns on carpet. Clean sheets so I made it through the night and left early as soon as I could.
NO AMENITIES! Had I known that they don't have ANY amenities, I would not have stayed there. No lobby, no ice machines, had to make my own bed, wash the dishes, take out my trash to the dumpster, hallways were filthy. No place to sit outside. It is just a room with a bed and bathroom. The kitchenette was nice, but I can usually get a room with a frige and microwave so no real advantage. My family and I will never stay at an Extended Stay again.
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,470 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.