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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not very clean, I used disinfectant wipes to clean everything; Lamps/bulbs were dusty; The fan vent in the bathroom did not work, HOWEVER cigarette smoke continuously came in through the bathroom vent, it was a 'nonsmoking room'. It was very unpleasant to breath in the cigarette smoke, both stale and fresh, through the air coming out of the bathroom vent into our room. Departure morning there was even sediment that was carried into our bathroom by the air coming from that vent.
Business response:
Dear Guest, Thank you for choosing us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless and everything was not cleaned properly. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with our team and will use them as an opportunity to improve our guest experience. Please give us a second chance so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Man... read more
Uncomfortable Could not understand attendant, who is trying to be funny and had a deep thick accent. Room was clean, but property was dirty. Sketchy people were constantly smoking at the exits. My daughter felt unsafe so we checked out the next morning and checked into a much nicer hotel.
Business response:
Dear Guest, We are sorry to hear that you experienced discomfort during your stay at our hotel. We apologize for any difficulty understanding our team member's accents and appreciate your feedback on their humor attempts. Regarding the property's cleanliness, we fell short of your expectations and regret it. We'll address the issue and ensure our grounds are better maintained. Your safety and security are our top priorities. We're concerned to hear about the smoking individuals at the exits and will review our security proto... read more
could be better Building shows it's age. Things broken, improperly fixed, no one at the Front Desk at times. Person passed out near the Front Desk.
Business response:
Dear Guest, Thank you for sharing your feedback about your recent stay with us. We apologize for the maintenance issues and the lack of staff presence at the front desk. We will prioritize these to ensure our property meets our standards. We will review our staffing procedures to ensure guests receive proper attention. Please give us a second chance to improve our services and provide a better experience for our guests in the future.Sincerely,Hotel Management
I hope this business has pleasant experiences.
Business response:
Dear Guest, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
When I went to my room, the floors were dirty and sticky. I tried to turn on the TV, the remote didn't work and because I am not from the area, I looked for a TV channel guide (none found). I went to the front desk and asked for a channel guide (which the channels were very limited), and was told that they don't have them!? When I asked about the remote, I was told that they don't have a maintenance staff and was handed 2 batteries, which didn't fix the problem. Complimentary breakfast was a joke, packets of oatmeal and Nutr... read more
Business response:
Dear Guest, We always want to deliver a fulfillingstayfor each guest; however, we regret to learn of the concerns that led to disappointment, especially regarding the fire alarm during the early morning hours. We understand it was not a pleasant experience. However, in a situation such as this, the safety of our guests takes priority over everything else, and we apologize for the inconvenience this caused. We appreciate you bringing this to our attention and are grateful for your patience. Feedback like yours is essential in... read more
Not a good stay
Business response:
Dear Guest, On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Until then, we wish you all the best with your travels!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,468 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.