This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ruim Apartamento muito velho precisando de pequenas e grandes reformas, roupa de cama está encardida ,cheiro de usado por outra pessoa . Sofá tinha um rasgo, não havia ferro de passar apenas o suporte na parede , e a mesa de passar roupa muito velha tipo suja assustador , não tinha secador de cabelo ,lugar bem sujo nas outras áreas fora do quarto
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more
When asked proof of stay . The , Reception. Did not want to give a statement . Tell should would not and couldn’t do to I booked though third party. When last hotel I just gave me one with no issues.
Business response:
Dear Guest, We understand how frustrating it can be not to receive an invoice after your stay. Invoices are typically generated simultaneously for reservations made through third-party sites like Expedia. Our goal is always to assist as much as possible, and we regret that this was not handled more helpfully. We will address this with our team to ensure better communication and service, and appreciate you bringing this to our attention. We hope to welcome you back. Sincerely, Hotel Management
Not even remotely close to the photos It was indescribable - and not in a good way. Moved a chair against the door, floor was sticky, tub was filthy with slimy walls, washcloth draped over the shower curtain by a previous guest as well as melted soap in the soap dish. mattress was lumpy, dust ruffle ripped, art stolen off the wall, mold on the window sill, loud until 2:00 am, didn’t dare sleep under covers or put head on pillow. Dirty doesn’t even begin to describe this place. but, hey didn’t see any bugs. Couldn’t get out o... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve. Si... read more
Dirty
Business response:
Dear Guest, Thank you for sharing your feedback. Providing a clean and comfortable environment is always a top priority, and hearing that your experience did not meet those standards is concerning. Guest impressions are important in maintaining a welcoming atmosphere, and comments like yours help identify areas that may need attention. Your input is valued, and efforts are continuously made to ensure every stay is pleasant and up to expectations. We hope to provide a more positive experience in the future. Sincerely, Hotel M... read more
Be cautious Be cautious about the charge
Business response:
Dear Guest, We are truly sorry your visit was not the positive experience you deserved. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. Please consider giving us a chance to provide you with the hospitality and accommodations you deserve whenever you choose us. Sincerely, Hotel Management
Worst room ever,right next to the back side door that was open and closing the whole time I was there!
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear that the room assignment affected your comfort during your stay. We understand how disruptive ongoing noise can be, especially when you are looking to rest. While certain locations within the building can be more active, your feedback helps us identify areas where adjustments can be made to enhance the guest experience. We are reviewing room placement procedures and exploring ways to better manage such disturbances. We appreciate your co... read more
For the price. This facility is not the greatest. I’m literally missing lightbulbs there’s holes in the walls this place is an over priced Motel 6. Its dirty and there are people dealing drugs in the parking lot I’m pretty sure also they got me for an extra hundred bucks but it’s kind of hard to argue when you’re checking in at 3 AM and the person checking you in is making you wait in the lobby for over an hour until 4 AM and then hit you with $100 surcharge for checking in early
Business response:
Dear Guest, We are truly sorry your stay did not meet expectations and that you encountered such distressing issues. The conditions you described are far from the standard we aim to uphold, and we deeply regret the inconvenience caused by the room condition and the late-night check-in experience. While limitations sometimes arise during overnight shifts, that should never compromise guest comfort or safety. Please know your concerns have been taken seriously and shared with our team for immediate review and correction. We re... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,468 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.