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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Slightly eccentric but mostly helpful staff, pet friendly is an understatement, lovely housekeepers. Residents are sweet
Siii un exente servicio
Business response:
Dear Guest, Thank you for sharing your kind words and noting the excellent service you received during your stay. We are delighted to hear that our team delivered the attentive and friendly hospitality we strive for each day, ensuring your visit was comfortable and enjoyable from start to finish. Your appreciation motivates our staff to continue providing a warm, welcoming environment for every guest, and we are truly grateful for your feedback. We look forward to welcoming you back to Extended Stay America soon and offering... read more
safe place
The futute of this hidden jewel will be nothing short of sensational because of location to Boston and the North Shore. (Gloucester+Rockport)
Business response:
Dear Guest, Thank you for your wonderful feedback. We are thrilled to hear that you recognize the potential of our property and appreciate our prime location. It is always rewarding to know our guests value the convenience and charm of the area, as well as the unique appeal of our hotel. Your encouraging words motivate us to continue enhancing our services and facilities, ensuring every stay exceeds expectations. We look forward to welcoming you back to Extended Stay America soon to enjoy more of what our location and hospit... read more
There was nothing seriously wrong, just a lot of small things and a general shabbiness to the property. The closet had only three coat hangars and they were unable to give us more. The kitchen had a dishwasher but no soap. The spare trash can liner was too small to fit the trash can and the front office refused to give us one that would fit, saying the larger bags were just for their own trash cans in the office. The "complimentary breakfast" was instant oatmeal packets and coffee with non-dairy creamer. However, all that be... read more
Good customer service
Business response:
Dear Guest, We truly appreciate your taking a moment to reflect on your stay at Extended Stay America. Providing attentive care is always our goal, and it is wonderful to see that reflected in your experience. We look forward to having you with us again for another pleasant visit. Sincerely, Hotel Management
The room was fine. Bed was super hard. It was my own fault for not reading more into the housekeeping deal, so that was a learning curve for me. The room was perfect for what we needed.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We’re glad to know the room met your needs and that you found it suitable for your stay. We’re sorry to hear the bed was not as comfortable as expected and appreciate your understanding regarding our housekeeping policy. Your feedback helps us improve our guest experience, and we’ll take your comments into consideration for future enhancements. We’re pleased your overall stay was enjoyable and hope to have the pleasure of hosting you again soon. Sincerely, Hot... read more
The evening staff person was extremely helpful and checked on us after check in. He immediately changed our room upon request. The rooms need a deep cleaning and TLC.
Business response:
Dear Guest, We’re pleased to hear that our associates made a positive impression and ensured your comfort while with us. Your observations about the upkeep are appreciated, and we’ll be addressing those areas with the appropriate teams to improve the guest experience. Thank you for sharing your thoughts and giving us the chance to make things better for future stays. We’d love the opportunity to welcome you back for a more refreshed and enjoyable visit next time! Sincerely, Hotel Management
Staff was extremely helpful and room was clean
Business response:
Dear Guest, Thank you for your kind feedback. We’re delighted to hear that you found our staff extremely helpful and your room clean and comfortable. At Extended Stay America, our team works hard to ensure every guest enjoys a pleasant and relaxing stay, and it’s always rewarding to know we met your expectations. Your appreciation truly motivates us to continue delivering exceptional hospitality. We’re grateful for your support and look forward to hosting you again soon for another enjoyable experience. Sincerely, Hotel Mana... read more
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.1 star rating with 2,178 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.