This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Welcome to Extended Stay America - Boston - Saugus! We are the perfect location for business travelers, students, tourists and those relocating to the Boston, MA area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as the Boston Tea Party Ships and Museum, the New England Aquarium, Fenway Park and the Museum of Fine Arts, Boston. When you stay at an Extended Stay America hotel, you’ll enjoy just the right amenities... read more
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’m
Ok for a night before your flght
Business response:
Dear Guest, Thank you for choosing us and posting your review. We are pleased you found our hotel a convenient place to stay before your flight. It was a pleasure hosting you, and we hope to welcome you back soon for another seamless experience.Sincerely,Hotel Management
Good
Business response:
Dear Guest, We appreciate you choosing Extended Stay America and taking the time to write a review. It is great to know you had a wonderful stay and enjoyed all that we offer; everything we do is aimed at making our guests feel right at home. Your feedback is much appreciated, and we hope you will revisit us soon.Sincerely,Hotel Management
Stay away unless you are a smoker Exterior of hotel littered with PILES of cigarette butts- all around the entire exterior. I was on the top floor yet cigarette smoke filtered in through the (non working) fan in the bathroom. I was there for 6 nights but complained the last 2 nights, because I have asthma and couldn't breathe or sleep. Staff seemed disinterested on the whole. The only bright star employee was Sodi, at the front desk. She was welcoming; friendly, helpful and knowledgeable. She was able to provide great custom... read more
Business response:
Dear Guest,Thank you for providing such detailed feedback. We are truly sorry to hear about the numerous challenges you faced during your stay, and we sincerely apologize for the inconvenience you encountered. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We take all guest comments seriously, especially those related to health and safety. It’s also disappointing to hear about your experience with our staff. This is not the level of service we aim to provide, and we will be addressing ... read more
Meh The staff was friendly at check in. WiFi was absolutely horrible and there were random potent smells permitting the hallway and our room. The recliner in our room looked like it had been torn up by a herd of cats and the bed was super uncomfortable. But for the price… I guess it was fine.
Business response:
Dear Guest,Thank you for your feedback. We're glad to hear that our staff made a positive impression during check-in. However, we’re truly sorry to hear about the issues you encountered with the WiFi, cleanliness, and the condition of the furniture. We will address these concerns with our team to ensure better quality moving forward. We truly value your input and hope you’ll consider giving us another opportunity to provide you with a more pleasant experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 4.3 star rating with 1,185 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.