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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good
Yes
Business response:
Dear tUNDE, Thank you for taking the time to share your feedback. We are delighted to hear that your stay at Extended Stay America met your expectations. Providing a comfortable, welcoming, and enjoyable environment for all our guests is very important to us, and it is wonderful to know that your experience reflected this. Your kind acknowledgment encourages our team to continue delivering excellent service and maintaining high standards throughout our property. We truly appreciate your feedback and look forward to the oppor... read more
Rundown room My stay was not great. The room seemed clean enough but very rundown - the upholstery on the desk chair was mostly peeled off, the chair near the bed was covered with a poorly fitted cover that looked to be meant for a much larger chair and was also in rough condition. The towels were dingy and worn but again, they seemed clean. The pillows were flat and uncomfortable. The "blanket" was the thickness of a sheet.
Business response:
Dear Debra, We sincerely apologize that the condition of your room did not meet your expectations. Your comments regarding the worn furniture, towels, pillows, and bedding have been shared with our management team for immediate review and improvements. While we are glad the room was clean, we understand that comfort and quality are equally important, and we regret that we fell short in these areas. We appreciate your input, as it helps us focus on necessary upgrades. We hope to have the opportunity to welcome you back for a ... read more
Salem Trip Great priced hotel for our Salem weekend trip. About 20 minutes from Salem itself. Great location overall with a walmart next door and plenty of restaurant options within 5 minutes. Not the cleaned place i’ve stayed, had some bugs in our room as well as an old soap bar sitting on top of the shower rim from previous guests. Room came with fridge, stove top, microwave, etc. Staff was helpful throughout our stay. Would recommend for a short busy weekend.
Business response:
Dear Cleo, Thank you for taking the time to share your feedback regarding your recent Salem trip. We are glad to hear that you found our location convenient, appreciated the nearby Walmart and dining options, and found our staff helpful throughout your stay. However, we sincerely apologize for the cleanliness issues you encountered, including the presence of bugs and the leftover soap bar. Your comments have been shared with our housekeeping team to ensure immediate corrective action. We appreciate your input, as it helps us... read more
I like everything i m feel safe sleeping well lol
No breakfast, tv didn't work in room, elevator buttons didn't work, it was loud
Business response:
Dear Brian, We sincerely apologize that your stay did not meet expectations and that you experienced issues with the TV, elevator buttons, noise, and breakfast availability. Providing a comfortable and functional environment for all our guests is very important to us, and we regret that these concerns impacted your stay. Your comments have been shared with our management and maintenance teams to ensure prompt corrective action. We appreciate your input, as it helps us improve our services. We hope to have the opportunity to ... read more
Light sleeper? Go somewhere else. Found a long hair in the bed and another in tub. Could hear everything around us. Loud tv on one side. People “banging” above us, and someone snoring on the other side.
Business response:
Dear Guest, We sincerely apologize for the disturbances and cleanliness issues you encountered during your stay. Finding hair in the bed and tub is unacceptable, and your feedback has been shared with our housekeeping team. We also regret the noise disruptions from surrounding rooms and will review ways to minimize such disturbances for light sleepers. Your comments help us improve our guest experience, and we truly appreciate your understanding. We hope to have the opportunity to welcome you back. Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.1 star rating with 2,178 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.