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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Welcome to Extended Stay America - Boston - Saugus! We are the perfect location for business travelers, students, tourists and those relocating to the Boston, MA area who need to find a home away from home for several nights, a week, a month or even longer. From our location, you can easily visit local attractions such as the Boston Tea Party Ships and Museum, the New England Aquarium, Fenway Park and the Museum of Fine Arts, Boston. When you stay at an Extended Stay America hotel, you’ll enjoy just the right amenities... read more
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No masters pass on bed. Just sheet right on the mattress, used soap in the bathroom, flat pillows. Musty smelling hallways and elevator.
Business response:
Dear Yolanda, Thank you for your recent stay and your candid feedback. We want every guest to enjoy everything about their time with us; therefore, we apologize for any inconvenience you experienced. Please know that for future visits, our front is always available to resolve issues and make the most of your stay. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home.Thank you again for your feedback, and we would love to welcome you back soon.Sincerely,Hotel Management
Everything
It was good for the price.. Definitely needed some updates. Did NOT include shampoo, conditioner, or body wash. The ‘free breakfast’ was a joke - it was literally nutrigrain bars and oatmeal. All-in-all, it was okay!
Business response:
Dear Jasmine, Thank you for your feedback. We’re glad to hear that you found the value for the price satisfactory. We appreciate your comments about the need for updates and will certainly consider them for future improvements. We also apologize for the limited breakfast options and the lack of toiletries. Your input helps us enhance our services, and we hope to provide a more enjoyable experience on your next visit. Sincerely,Hotel Management
Just average
Business response:
Dear Carolyn, Thank you for your feedback. We’re sorry to hear that your stay was only average. We strive to provide exceptional experiences and would like to know more about how we can improve. Your comments are valuable to us, and we will use them to enhance our services and amenities. We hope to have the opportunity to exceed your expectations on your next visit. Sincerely,Hotel Management
Didn't like how the towels were yellowed. Dirt on the rug. Tub was slimey.
Business response:
Dear Kristine, Thank you for your feedback. We sincerely apologize for the issues with the towels, rug, and the condition of the tub. This is not the level of cleanliness we strive for, and we will address these concerns with our housekeeping team immediately. Your comfort is important to us, and we regret that we fell short during your stay. We appreciate your comments and hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
Great spot for a cheap night, overall the property was quite poor and there was a lot of broken fixtures and items in the hotel.
Business response:
Dear Joan, Thank you for your feedback. We're glad to hear you found our hotel to be a convenient and affordable option for your stay. However, we apologize for the issues you encountered with broken fixtures and other items. We take your concerns seriously and will address these maintenance issues to ensure a better experience for future guests. Your input helps us improve, and we hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 4.2 star rating with 1,091 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.