This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled like a dirty dog and dog urine. Besides that, the room was clean.
Business response:
Dear Michael, Thank you for your feedback. While we’re glad to hear the room appeared clean, we sincerely apologize for the odor you encountered. The smell of pet urine is unacceptable and indicates that deeper cleaning was needed before your arrival. We’ve shared your comments with our housekeeping and maintenance teams for immediate review. We’re also evaluating our pet policy enforcement and deep-cleaning protocols to ensure this doesn’t happen again. Your comfort is important to us, and we appreciate you bringing this to... read more
Very comfortable
Business response:
Dear Julio, It was a pleasure having you as our guest at Extended Stay America, and we appreciate you taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely, Hotel Management
Nice and clean. Very nice stay locally
Overall it was ok
Business response:
Dear Guest, Thank you for reviewing your experience at our hotel. We are glad to know your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate your patience and hope you will return for the exceptional experience we are known for providing. Sincerely, Hotel Management
I needed an extra late check out due to being handicapped and not being able to move my stuff on my own. They were very patient and understanding and housekeeping was super nice about it.
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.1 star rating with 2,178 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.