Extended Stay America - Boston - Saugus

Business response:

Dear Guest, We regret to hear that the cleanliness of your room did not meet your expectations and that our housekeeping service schedule caused disappointment. We also apologize for the inconvenience of limited supplies during your stay. This is certainly not the experience we want for our guests, and your comments have been shared with our management team. We truly value your input, as it helps us enhance the overall guest experience. We hope you will consider giving us another opportunity in the future, and we look forwar... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We truly appreciate your positive comment and are happy to know you had a good experience during your stay. Our team works hard each day to provide friendly service, clean accommodations, and a comfortable environment for all of our guests, and feedback like yours lets us know we are on the right track. We value your support and hope your time with us met your expectations. We look forward to welcoming you back to Extended Stay America again soon and s... read more