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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel itself is very nice. When we walked into our room you could tell it seemed dirty. There was dirt/ dust bunnies all over the floor. There was hair all over. In the bathroom there was where someone shaved and rubbed it onto the walls. There was a little kitchen area with a stove top, fridge, microwave, dishwasher and sink. There was only a pot lid and spaghetti strainer for cooking, so there was no way to cook even though they had the set up. I just wish it was clean. It was almost filthy.
Business response:
We appreciate you for taking the time to review your stay with us, Olivia. Please accept our sincerest apologies regarding your experience at our hotel. Cleanliness is one of our top-priorities and we can't apologize that we fell short in delivering a sparkling clean experience. We will communicate these concerns with our housekeeping team directly in order to avoid this issue with any of our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to rate your stay with us, Valerie. We could not be happier to see that you enjoyed such a great stay! We hope that we have another chance to show you another great experience the next time you are in the area.
The hotel was ok. After all, $95 is a rather cheap price. The place is pretty isolated, but that’s on me for not checking the map before hand. A lot of people did not have their mask on or was wearing it improperly.
Business response:
Thank you for allowing us to host you, Zilin. We are so sorry that we did not truly impress you during your time with us, and also apologize for any uneasiness that the lack of masks created. We will make sure that these areas are addressed with our team so that we can ensure that we are creating a comfortable and safe environment for all our guests. We wish you nothing but safe and happy travels.
Business response:
Thank you so much for taking the time to rate your stay. We hope that you enjoyed our accommodations. Thank you for allowing us to host you and we wish you the best in your future travels.
Great staff
Business response:
Thank you for the wonderful rating and review, Steve! We couldn't be happier to see that you enjoyed your time and would love to welcome you back the next time your travels bring you our way!
Business response:
We appreciate you taking the time to rate your stay, Franco. We hope that you your stay was comfortable and that we were able to meet your needs. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
We appreciate your rating, Mariann. We hope that our accommodations were able to meet your needs. We also hope to see you again soon the next time you are in the area.
Business response:
Thank you for your rating, Sulky! We are so happy that you enjoyed your time with us! We do hope that we see you again soon the next time you are in the area!
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,082 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.