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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad service plus
Business response:
Dear Guest, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the not-so-good experience while you were here. Our front desk team is always here to assist you. We hope you will give us another chance to provide you with the exceptional service you deserve in the future. Sincerely, Hotel Management
Property smelled terribly and looked not well taken cared of
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
The room smelled funny and the hallways
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Bad customer service
Business response:
Dear Guest, We are truly sorry your visit was not the positive experience you deserved. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. Please consider giving us a chance to provide you with the hospitality and accommodations you deserve whenever you choose us. Sincerely, Hotel Management
the room is extremely dirty, the bathroom is full of hair in the bathtub, curtains and floor
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
It was a great location but it seems like a boarding house no towel or housekeeping service the furniture in room was beat up a little I think the saving grace was the location
Business response:
Dear Guest, Thank you for your feedback about your recent stay. We're glad you appreciated the location, but sorry to hear that the room and amenities didn't meet your expectations. We'll take your comments on board and improve the overall experience. We appreciate your input and hope to welcome you back in the future.Sincerely,Hotel Management
Ofrecían wifi para un solo dispositivo y encima no funcionaba dentro de la habitación
Business response:
Dear Valentina, We appreciate you choosing to stay with us and sharing your experience. We understand how essential dependable internet access is, especially when you are away from home, and we're truly sorry for the inconvenience you encountered. Your comments have been shared with our team as we work to enhance this service for our guests. We’re grateful for your patience and hope to have the opportunity to welcome you back for a more seamless stay.Sincerely, Hotel Management
Our room was not very clean. Dirty floor, long black hairs on the comforter (over 10 strands), towels in the bathroom were stained and again long black strands of hair on every freaking towel!!! Even the small hand towels! Absolutely gross!!!
Business response:
Dear Guest, We were sorry to read your comments about your stay and we would like to start by apologizing for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. However, we regret this was not your experience. We have shared your feedback with our team to ensure such lapses do not happen again.We are looking forward to having you stay with us once again so we can provide you with the flawless and seamless visit you de... read more
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.