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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Muy mal servicio me despertaron a las 9y45 de la mañana para limpiar la habitación y mi estancia era hasta las 11 de la mañana y aparte de eso pedí que me ayuden con utensilios para cocinar y no me ayudaron muy mal servicio y la habitación tenía olor a cigarrillos
Business response:
Dear Guest, Thank you for your feedback. We are sorry your experience fell short and that your stay was disrupted earlier than expected. We understand how important rest and basic support are during your visit, and it’s disappointing to hear we missed the mark in both areas. We are actively working with our team to improve service and communication. We appreciate you bringing these matters to our attention and hope you will consider returning for a more comfortable and seamless stay. Sincerely, Hotel Management
Our room smelled like cigarette smoke. The chair in the room was completely torn up. There was a hole in the bathroom door. I will not be staying here again.
Business response:
Dear Guest, We sincerely value you sharing your experience and regret that your accommodations did not meet our standards. The concerns you have raised about the furniture condition and bathroom door are not reflective of the experience we aim to provide, and we apologize for the inconvenience this caused. We have addressed these specific issues with our housekeeping and maintenance teams to prevent recurrence. We are also sorry for the cleanliness issues you encountered with your room. We have strict policies prohibiting sm... read more
I got there late at night and I was told that my room is gone. They sold the room to someone else and I was left on the street at 2am with no place to go. Plus they charged my card for the night. When I got there the front desk and snuck area was filthy like the place hasn’t been cleaned in a while.
No 2 queen bed available even if we booked for it We reserve a room with two queen bed but when we get there they gave one queen bed room. They said ti complain to Hotels.com directly. We were party of 3 and we had hard time sleeping.
Business response:
Dear Guest, Thank you for sharing your concerns. We regret that the sleeping arrangements did not align with your reservation and caused discomfort during your stay. Ensuring guests have accommodations that meet their needs is very important to us, and it is disappointing to hear that this was not your experience. We understand how challenging this situation must have been. Your feedback is valuable, and we will share it with our team. We appreciate your understanding and hope for the opportunity to better serve you in the f... read more
Was not worth the price point
Business response:
Dear Guest, We're sorry your stay didn't meet your expectations for the price point. We take all feedback seriously and will review our services to ensure we provide our guests the best value. Your insights will help us improve. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
We had to go out and buy febreeze and a candle to attempt to cover the smell of what can only be described as piss , just to sleep. The recliner on our room was so worn down that the vinyl material was gone. Just the worst experience ever
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We understand how important a comfortable and fresh environment is for our guests and are truly sorry that this was not reflected in your room. Please rest assured that your concerns will be reviewed to improve our service. We hope you’ll consider giving us another opportunity to provide a more pleasant experience in the future. Sincerely, Hotel Management
Rooms were dirty and smelled weird, at one point there was no staff at the front desk all night
Business response:
Dear Guest, We were sorry to read your comments, and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret that this was not your experience. We have shared your feedback with our team. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincer... read more
No staff for check in. Do not book a stay here. They’re scammers.
Business response:
Dear Guest, It is concerning to learn of your experience at our hotel. We understand how frustrating it must have been to arrive and not find our staff available to check you in. This is not the impression we want our guests to leave with and is not the standard we aim to uphold. Thank you for bringing this to our attention. We will review this matter internally to ensure better support and communication for future guests, preventing it from happening again. We hope to accommodate you under better circumstances next time. Si... read more
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.