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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Alot of smokers standing right by the entrance doors. The furniture in the rooms were torn and tattered. If you needed utensils or plates, you would have to go to the front desk and ask for some, even though in the room you had a hot top stove, a microwave, a sink? They don’t alert you of that beforehand. The breakfast offered as a perk is a very poor offering. Oatmeal, coffee, a .25 cent mini bagged muffin. “That’s it” McDonalds 50 yards away thankfully …
Business response:
Dear Glenn,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how unpleasant it must have been to encounter smokers at the entrance and the condition of the furniture. We also regret that the room amenities and breakfast offerings did not meet your expectations. Your comments are valuable, and we will take them into account as we work to improve our services and guest experience. We hope to have the opportunity to welcome you again in the future f... read more
Loud neighbors throughout the night, key cards that would just stop working throughout the stay, with an unattended front desk, I had to call several times just to get someone to show up. The rooms are non smoking yet still smelled like a pack of cigarettes
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our concerned team is already working to review and take action. We hope to have another occasion to... read more
there was jumping and yelling from upstairs
Business response:
Dear Guest, We are disappointed to learn that the actions of other guests affected your time with us. We certainly understand the frustrations this caused you and apologize for the inconvenience. Please know that for future visits, our front desk is available around the clock to help make you as comfortable as possible and address these types of concerns. We are grateful for your patience and hope you will consider returning so we may have an opportunity to better your stay.Sincerely,Hotel Management
Property and rooms are not clean, furniture is worn down, and they don’t supply any dishes, utensils, etc. for the kitchenettes. Staff was very nice though.
Business response:
Dear Guest, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Thank you for your kind comments on our associates. We hope you will accept our apologies and consider giving us another chance to provide you with your desired stay.Sincerely,Hotel Management
Staff was rude, items from previous guest left in room, was not actual breakfast avaliable
Business response:
Dear Guest, Thank you for sharing your experience. We’re sorry to hear that your stay didn’t meet expectations. It's disappointing to hear about the inconvenience you encountered with housekeeping and the level of service you received from our staff. We take your comments seriously and address these concerns with our team to improve for future guests. We are also sorry that the breakfast didn't meet your expectations. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all... read more
Chose this place for easy access to Boston Logan Airport. It's roomy with all needed facilities. Room was clean. The Walmart next door has everything you need for meals. But, the lounge chair in the room is in such terrible condition that Goodwill would reject it. The window has broken glass. And my credit card has been charged twice.
Business response:
Dear Guest, Thank you for sharing your feedback. We're glad to hear the location and room cleanliness met your needs. However, we apologize for the issues with the amenities and the billing error. We will share these issues with our team. We hope to have the opportunity to make your nextstaywithusoutstanding in every respect.Sincerely,Hotel Management
It stank very very badly.
Business response:
Dear Guest, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in th... read more
Broken chair in the room No breakfast served Nothing looks like a picture in website
Business response:
Dear Guest, Thank you for bringing your experience to our attention. We sincerely apologize for the broken chair in your room and breakfast situation during your stay. These issues do not align with the standard of service we strive to deliver. Please rest assured that we are taking your feedback seriously. We will address these matters with our team to ensure a more enjoyable experience for our future guests. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Ho... read more
I wish I never stayed there! The dishwasher has dirty dishs and the bed was stained yellow. Not only was the bed full of crumbs but it had lots of hairs. I will never forget the smell as it is a cross between cat pee and mold....
Business response:
Dear Guest, Our goal is to provide every guest with an exceptional stay; therefore, we are truly sorry this was not your experience. We understand your frustrations with the condition of the room and the cleanliness issue you encountered. Thank you for bringing this to our attention. Rest assured, we will address these areas with our housekeeping associates to ensure this does not happen again. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication. Than... read more
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.