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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in took way too long considering we were third in line
Business response:
Dear Justin, Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve. Sincerely, Hotel Management
Overrated Come on people! Who could give this accommodation 10/10?! The rooms were devoid of comfort! We couldn’t even sit on the chairs because all the vinyl coving had been picked off! Breakfast was terrible…area was terrible…never again….
Business response:
Dear Anne,We’re truly sorry to hear that your experience didn’t meet expectations. Your feedback is very important to us, and we apologize for the discomfort you encountered in the room and the breakfast area. We take these concerns seriously and will address them with our team to ensure improvements are made. We deeply regret that your stay was disappointing, and we appreciate you taking the time to share your thoughts.Sincerely,Hotel Management
horrible service
Business response:
Dear Enny,It's disappointing to hear that your experience did not meet expectations. Providing quality service is a priority, and any concerns are taken seriously. Feedback like yours helps identify areas for improvement, and efforts are always made to enhance guest experiences. Hoping for the opportunity to provide a much better stay in the future.Sincerely,Hotel Management
The room was disgusting. No key to room.
Business response:
Dear James, Thank you for your feedback. We sincerely regret that your experience fell short of expectations. Cleanliness is a top priority, and it is disappointing that your room did not meet the expected standards. Additionally, we understand the frustration of not having immediate access to your room and apologize for any inconvenience this caused. Your concerns will be addressed with the team to ensure improvements. Should you consider returning, we welcome the opportunity to provide a much better stay.Sincerely,Hotel Ma... read more
This place is a TRAP SPOT!!! Every time I left my room I made sure my gun was in my hoodie pocket with one in the chamber ready to go. After I sat in the torn up chair (please know their pictures on here are false advertisement) my entire body felt as if it was on fire and being bit my a million fire ants. No sign of bedbugs but there was something. I took 3 showers and it did not help, I went all the next day itching and did not stop until I went to a different hotel the next night, showered and put on brand new clothes I w... read more
Business response:
Dear Amy, We apologize for the issues you experienced during your stay, as they fall far short of the experience we strive to provide. Cleanliness is always our priority, and we regret this caused disappointment to you. We’ve alerted our housekeeping and pest control team to investigate and resolve this immediately. Your feedback is invaluable in helping us improve, and we hope you’ll give us another chance to provide the high-quality experience you deserve. Please accept our apologies and consider staying with us again.Sinc... read more
The place was dirty and the staff was rude and not willing help.
Business response:
Dear Alcante, We are genuinely sorry for any inconvenience you encountered during your stay. Our primary mission is to provide guests with fresh accommodations and excellent service by a warm, responsive team. We regret that your experience did not reflect this commitment. We hope to have the opportunity to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management
The furniture in the room look like it came from a dumpster a ripped up recliner chair with stains all over it. The towels did not look clean just put back on the shelf. Still had somebody else’s pubic hairs all over them. The bathtub was full of hair. Would never try to take a nice hot bath in this place. The one good thing I can say is the front desk Staff is very friendly.
Business response:
Dear Carmen, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay and that your experience is unacceptable by our standards, so we apologize for the inconvenience it caused. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Change bed sofa chair because they are so old and dirty
Business response:
Dear Jose, Thank you for being our guest. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the team and will use them to improve our guest experience. Please return and allow us to provide you with a seamless experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.