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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Both chairs in were shredded room were destroyed in trash TV did not work breakfast was not out at 6:00i will never go back I even believe I should be refunding my money it was that bad
Business response:
Dear Steven, We sincerely apologize for your disappointing experience during your stay. The condition of the room and the delayed breakfast service do not reflect the standards we strive to maintain, and we regret any inconvenience this has caused. Your feedback is extremely valuable, and we will be addressing these concerns with our team to ensure immediate improvements. We hope to regain your trust in the future.Sincerely,Hotel Management
Asked for room service at the front desk and got nothing. They ask you to get used towels to front desk to change it, wasn't supposed to be delivered to the room? My wife got a towel full of hair, disgusting. The best thing is the location, get quick to Boston and to Salem.
Business response:
Dear Enzo, We sincerely apologize for the disappointing experience you and your wife encountered during your stay. We regret your request for room service was not addressed and that the towel exchange process did not meet your expectations. Our housekeeping team will address the issue to ensure that such oversights do not happen again. On a positive note, we’re glad you appreciated our convenient location and its proximity to Boston and Salem. Thank you again for your feedback, and we hope to have the opportunity to serve yo... read more
Property very dated and in rough shape! I found the property to be in very poor condition. Couch and hassocks torn and worn. Didn't even want to sit on them. Towels appeared clean but one was clearly stained. "grab 'n go" breakfast was embarrassing. Coffee was okay! Also, book through my Hotels.com account. Selected "pay at arrival" so I could use my work card but front desk told me my personal card was already charged. They did not offer to correct the payment method error. Will definitely NOT stay here again.
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations, especially regarding the amenities and overall condition of the property. We understand the importance of having the right facilities during a hotel stay, and we regret that this caused inconvenience. Your feedback is invaluable; we will use it to make necessary improvements. Our housekeeping and maintenance teams are already reviewing the missed spots and taking action. Please stay with us again; we will im... read more
This place really has a strong odor, carpet in the hallways very dirty. The breakfast really poor with nothing to eat.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts with us. We sincerely apologize for the issues you encountered during your stay. We are concerned about the smell and the carpet's condition in the hallways. Please know that cleanliness is our top priority, and we will address these concerns with our housekeeping team immediately to ensure a more pleasant experience for future guests. Further, we regret that our breakfast offerings did not meet your expectations. We are constantly working to improve and will r... read more
Everything was dirty.. from elevator to hallways, to the room floors, walls, furniture, etc.. even when asking staff for silverware & glass they seemed confused & brought out dirty dishes. In general the entire building smelled terrible as well. Linens seemed to be clean though & there is a Walmart next door if you need food or water.
Business response:
Dear Larry, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your visit, as this does not meet the standards we strive to uphold. We are addressing your concerns with our housekeeping team to ensure that these issues are resolved promptly. Once again, we regret the inconvenience you experienced and hope to serve you better in the future.Sincerely,Hotel Management
Breakfast horrible
Business response:
Dear Amanda,Thank you for sharing your feedback. It’s disappointing to hear that the breakfast did not meet expectations. Guest satisfaction is very important, and your comments will be taken into account to ensure improvements are made where possible. Our goal is always to provide a better experience for everyone, and we hope you’ll give us the opportunity to welcome you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.